Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charmaine Tahal

Oakville,ON

Summary

Motivational leader with a focus on organizational improvement and team cohesion. Experienced in rapidly assessing situations and enacting changes that lead to measurable success. Specialized in conflict resolution and active listening, promoting a culture of understanding and collaboration. Strong interpersonal skills that facilitate effective communication and support for diverse teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Produce Department Manager

Real Canadian Superstore
Oakville, ON
12.2024 - Current
  • Oversaw daily operations of produce department, ensuring optimal efficiency and quality.
  • Ensured freshness of all produce items through strict quality control measures.
  • Trained staff on proper handling and storage techniques to minimize waste.
  • Implemented safety protocols for food handling to comply with health regulations.
  • Collaborated with vendors to strengthen supply relationships and enhance product availability.
  • Executed strategies that boosted sales volume within the produce department.
  • Resolved customer complaints swiftly and professionally to maintain satisfaction.
  • Supervised staff, providing guidance on customer service standards and best practices.
  • Created weekly schedules for 20+ colleagues

PC Express Department Manager

Real Canadian Superstore
Oakville, ON
02.2024 - 12.2024
  • Led a team of 15 or more employees, ensuring timely and efficient task completion in a fast-paced environment.
  • Developed weekly schedules for 15 or more staff to meet business requirements.
  • Processed over 500 grocery orders weekly, maintaining high service standards.
  • Resolved customer complaints promptly to uphold positive relationships.
  • Oversaw inventory control across multiple departments to ensure order accuracy.
  • Modeled effective leadership, motivating staff towards departmental goals and enhancing teamwork.

Bookkeeper

Real Canadian Superstore
Oakville, ON
07.2023 - 02.2024
  • Prepared and managed payroll data for 300 or more colleagues.
  • Assisted with employee inquiries.
  • Managed accounts payable and ensured timely bill payments.
  • Collaborated with team members to ensure compliance with policies.
  • Coordinated with vendors and staff members to resolve billing and payment issues.
  • Handled sensitive financial information with confidentiality and integrity.

Co-Op Student

Services and Housing in the Province
Mississauga, ON
09.2021 - 04.2022
  • Explored intensive treatment plans and rehabilitation options for individuals with serious mental illnesses and addictions.
  • Administered therapeutic interventions during home and community visits to enhance client well-being.
  • Provided daily support through check-in phone calls to ensure consistent client engagement.
  • Participated in assertive community treatment team meetings to review client status and share updates.
  • Completed training on CRMS for efficient access and updating of client files.
  • Trained SHIP workers on new scheduling tools to minimize administrative tasks and maximize client care.
  • Shadowed professionals, including mental health clinicians and registered nurses, to gain comprehensive insights into care practices.
  • Managed medical reports and uploaded essential documents into CRMS for accurate record-keeping.

Community Support Worker- Summer Student

Bill McMurray Residence
Toronto, ON
05.2017 - 08.2017
  • Provided administrative support to a building housing 85+ residents with severe mental health issues and addictions.
  • Participated in weekly one-on-one meetings to assess and address resident needs.
  • Assisted residents with daily living activities and personal care requirements.
  • Facilitated recreational activities to enhance social interaction among residents.
  • Supported clients during medical appointments, advocating for necessary accommodations.
  • Conducted regular check-ins to ensure physical safety and monitor resident behaviors.

Education

Ontario College Diploma - Addictions And Mental Health Worker

Centennial College
Toronto, ON
04-2022

Skills

  • Management, collaboration, and organizational skills
  • Conflict resolution
  • Time management
  • Effective communication
  • Extensive problem-solving
  • Harm reduction and prevention
  • STAS payroll software
  • Microsoft: PowerPoint, Office, Word
  • Google Suites: Drive, Docs, Sheets

Certification

  • ASSIST
  • CPR & First Aid

References

References available upon request.

Timeline

Produce Department Manager

Real Canadian Superstore
12.2024 - Current

PC Express Department Manager

Real Canadian Superstore
02.2024 - 12.2024

Bookkeeper

Real Canadian Superstore
07.2023 - 02.2024

Co-Op Student

Services and Housing in the Province
09.2021 - 04.2022

Community Support Worker- Summer Student

Bill McMurray Residence
05.2017 - 08.2017

Ontario College Diploma - Addictions And Mental Health Worker

Centennial College

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Charmaine Tahal