Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Charmaine Snow

Yarmouth,NS

Summary

Dynamic leader with proven expertise in customer service and team collaboration, honed at Maxwells Quality Footwear. Excelled in enhancing customer satisfaction and fostering a culture of continuous learning and performance improvement. Skilled in cash handling accuracy and problem-solving, achieving significant growth in customer loyalty and team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience

Work History

Creasent Gold and Diamonds

Sales Associate

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Maurices

Assistant Sales Manager

Job overview

  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.

Maxwells Quality Footwear

Manager
04.2021 - 06.2024

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

Booth Memorial High
St. John's, NL

11
05.1983

University Overview

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Verbal/written communication
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Cash Register Operation
  • Product Sales
  • Customer Needs Assessment
  • POS System Operation
  • Upselling
  • Retail Store Operations
  • Cleaning techniques

Languages

English
Professional Working

Timeline

Manager
Maxwells Quality Footwear
04.2021 - 06.2024
Sales Associate
Creasent Gold and Diamonds
Assistant Sales Manager
Maurices
Booth Memorial High
11

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Charmaine Snow