Charmaine Ramkalawan
Waterloo,Canada
Summary
Dynamic team player with extensive management expertise spanning more than a decade in hospitality and customer service industries.
Overview
30
30
years of professional experience
Work History
Shipping and Logistics Coordinator
Trylon Incorporated
Elmira, Ontario
05.2025 - Current
- Coordinated logistics operations to streamline transportation and distribution processes.
- Collaborated with vendors to negotiate contracts and secure favorable shipping rates.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Inside Sales Specialist
Trylon Incorporated
Elmira, Ontario
08.2023 - Current
- Built relationships with clients to understand their needs and preferences.
- Managed customer inquiries and provided timely responses to ensure satisfaction.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Provided timely feedback on customer inquiries, complaints, and requests for information.
- Processed customer orders accurately using order management systems.
- Coordinated with suppliers to ensure timely delivery of products.
- Communicated effectively with customers regarding order status and inquiries.
- Reviewed and resolved discrepancies in order entries and shipping documents.
Assistant General Manager
Graffiti Market Restaurant
Kitchener
03.2023 - Current
- Responsible for creating FOH schedules for servers and bartenders
- Ensuring staff are abiding by standards such as uniform, dining room and bar cleanliness, table settings, and other staffing accountabilities
- Weekly connections with staff for one to ones, regularly checking in about our mission and customer service expectations
- Educating the staff on Graffiti weekly service focus, including the food and beverage themes of the week
- Led the Health and Safety procedures and processes to ensure that staff adhered to the required protocols
- Responsible for Average Guest Check and labour percentages
- Managed daily operations of a busy restaurant environment.
- Oversaw inventory management and stock ordering processes.
- Developed training programs for new team members.
FOH Manager
Graffiti Market Restaurant
Kitchener
05.2022 - 03.2023
- Responsible for creating FOH schedules for servers and bartenders
- Ensuring staff are abiding by standards such as uniform, dining room and bar cleanliness, table settings, and other staffing accountabilities
- Weekly connections with staff for one to ones, regularly checking in about our mission and customer service expectations
- Educating the staff on Graffiti weekly service focus, including the food and beverage themes of the week
FOH Manager
Gaslight Events Company/Tapestry Hall
Cambridge
11.2019 - 05.2022
- Coordinated and led a team of 20+ staff during special events and corporate parties that involved multiple vendors and services
- Worked alongside the event coordinator to ensure guests were experiencing excellent customer service delivery
- Prepared and executed BEOs during large corporate events
- Troubleshooted issues and problem solved any guest concerns during events
- Coordinated staff schedules and trainings such as Smart Serve and Touch Bistro Training
- Led the Health and Safety procedures and processes to ensure that staff adhered to the required protocols
- Responsible for social media blasts and website content updates throughout the week
Assistant Manager
Waterloo Ghosts Girls Baseball / Waterloo Ravens Girls Hockey Team
01.2019 - 01.2022
- Coordinated events for the team, including special occasion team building events
- Planned and organized fundraising events and canvassing for all members of the team
- Planned and initiated interim ball games as well as skill building opportunities for the team
- Led the tournament planning including scheduling of games, hotel bookings as well as extra curricular team activities
Customer Experience Manager
Deeva Hair
Kitchener
01.2016 - 01.2020
- Front of house greeter, scheduler, and carried out transactions with guests in-person and via telephone and email.
- Liaised with guests to cultivate professional relationships.
- Managed the product stock as well as communicated with suppliers to place stock orders.
Owner
Little Bean Coffee Bar
Kitchener
01.2010 - 01.2016
- Recruit, train, schedule and manage a team of restaurant and bar staff.
- Organize and execute various events like live music nights and luncheons.
- Manage all administrative, payroll, and other human resource duties.
Delivery & Implementation Coordinator
NCR Canada Ltd.
01.1996 - 01.2009
- Schedule ATM drop-offs to banks for their required Customer Ship Date via communication with sales and bank personnel.
- Identify any shortages or quality issues and resolve them efficiently.
- Communicate regularly with sales and manufacturing personnel to stay on track with production and deliveries.
- Coordinated project timelines and deliverables for software implementation initiatives.
- Facilitated communications between clients and technical teams during project execution.
Education
L AW & S E C U R I T Y -
NIAGARA COLLEGE
01.1995
GENERAL ARTS -
MOHAWK COLLEGE
01.1993
Skills
- Exceptional interpersonal skills
- Customer service skills
- Leadership skills
- Management skills
- Effective communication
- Liaising with corporate contacts
- Vendor management
- Client relations
- Hospitality human resource management
- Hiring
- Training
- Employee retention
- Multitasking
- Problem solving
- Organizational skills under pressure
- Order processing
- Customer relationship management
Timeline
Shipping and Logistics Coordinator
Trylon Incorporated
05.2025 - Current
Inside Sales Specialist
Trylon Incorporated
08.2023 - Current
Assistant General Manager
Graffiti Market Restaurant
03.2023 - Current
FOH Manager
Graffiti Market Restaurant
05.2022 - 03.2023
FOH Manager
Gaslight Events Company/Tapestry Hall
11.2019 - 05.2022
Assistant Manager
Waterloo Ghosts Girls Baseball / Waterloo Ravens Girls Hockey Team
01.2019 - 01.2022
Customer Experience Manager
Deeva Hair
01.2016 - 01.2020
Owner
Little Bean Coffee Bar
01.2010 - 01.2016
Delivery & Implementation Coordinator
NCR Canada Ltd.
01.1996 - 01.2009
L AW & S E C U R I T Y -
NIAGARA COLLEGE
GENERAL ARTS -
MOHAWK COLLEGE