Charmaine Ramirez-Chow
Executive Assistant
Trenton,ON
Summary
A seasoned Executive Assistant with over 10 years of direct, hands-on
experience providing exceptional support to internal and external stakeholders
at all levels within organizations. A natural leader who drives results and adds
value within a fast-paced, deadline-driven environment. Highly organized, with
exceptional time-management skills and a demonstrated ability to
communicate effectively both verbally and in-writing. Exercises a high level of
tact and composure and a strong client-focus, while maintaining a clear
understanding of the importance of confidentiality. Brings a solid work ethic to
the table which is characterized by personal and professional integrity.
Overview
17
17
years of professional experience
Work History
SENIOR EXECUTIVE ASSISTANT
Salthill Capital Corp
01.2012 - Current
- Provide exceptional support to Principals, as well as secondary support to the Managers, Accounting and Operations departments; minute taking, organizing meeting agenda’s, appointments, events and complex travel arrangements - maintaining close attention to detail and ensuring detailed information is sent to all parties involved, coordinate property management conference; effectively coordinate monthly and quarterly reports by conducting detailed editing and formatting of documents to ensure seamless execution, always adhering to set deadlines
- Exercise care when handling highly confidential information and documents for the Principals, Executives & Human Resources including the master employee org chart, job descriptions & updating statutory holidays when required
- Reconcile expenses reports by maintaining a strong proficiency when using Concur software
- Provide brokerage assistance to the Broker of Record by maintaining all files, including trade record sheets and audit, that it is up to date and ensure licenses for both Broker and team members are current
- Provide regular assistance to the Accounting and Operations department, through Lease Admin, by listing exclusives from lease documents and organizing data appropriately; stamping lease documents with the principal’s initials and diligently checking the documents to ensure they have been signed and dated, prior to mailing them to tenants
- Manage and maintain control of internal calendars; coordinating and scheduling detailed appointments and meetings; tracking and recording employee vacations and birthdays, exercising a sound knowledge of company policies and best practices
- Built and implemented an efficient company filing system to ensure that Leases, Legal Documents, Closing and Corporate Document
- Books are organized and easily accessible
- Mentor new Administrative Assistance.
BRANCH SUPERVISOR
Roofmart Ontario Limited
01.2007 - 01.2011
- Acted as the IT liaison, reported any issues from head office & site office to the IT department; assisted with technical support to employees and assist with Hardware and Mobile Device Management and Helpdesk, providing a high level of support to ensure functionality
- TECHNICAL SKILLS
- Managed a team of 4 employees: conducting monthly meetings, discussing team work relations, branch productivity, and providing coaching and feedback when necessary, ensuring excellent delivery of service
- Acted as a liaison between management, sales representatives, employees and clients to ensure seamless communication in addressing issues requiring immediate attention and solutions
- Provided training to new clerical staff by coaching them on their performance and assisting with termination meetings when necessary; always ensuring a high level of professionalism in vulnerable situations
- Managed accounts receivable and expense control procedures which included bank reconciliation, cash receipts, billings, invoicing, purchase order & inventory verification, and prepared daily bank deposits
- Performed thorough account transactions, demonstrating a keen ability to recognize and resolve discrepancies relative to invoicing
- Spearheaded an initiative to transfer all client information into a new software database, which ultimately streamlined and improved procedures.
Education
Business Administration Accounting
George Brown College
2006
Skills
- KEYSKILLS
- Organization skills
- Attention to detail
- Out of the box thinking
- Decision making
- Problem solving
- Leadership
- Conflict resolution
- Strong communication
- Event management
- Flexibility according to need
- CONTACT
- Microsoft 365
- Windows 2000 XP
- Windows 10;
- Word, Excel, PowerPoint
- One Note, Outlook
- Microsoft Teams
- Nitro PDF Pro
- Adobe Illustrator
- Adobe Photoshop
- MRI Web
- Concur
- Docusign
Timeline
SENIOR EXECUTIVE ASSISTANT
Salthill Capital Corp
01.2012 - Current
BRANCH SUPERVISOR
Roofmart Ontario Limited
01.2007 - 01.2011
Business Administration Accounting
George Brown College
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