Charmaine Mckay-Harper
Winnipeg,MB
Summary
Enthusiastic team player with experience in fast-paced environments, excelling in multitasking and organization. Known for resolving customer inquiries promptly and maintaining operational efficiency, contributing to overall team success and customer loyalty.
Overview
1
1
Language
5
5
years of professional experience
Work History
McDonald's Crew Member
McDonald's Restaurant
Winnipeg, MB
06.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, processing transactions efficiently for high-volume customers.
- Trained new crew members on operational procedures and customer service standards, enhancing team performance.
- Maintained cleanliness and organization of workstations, promoting safety and compliance with health regulations.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences and loyalty.
- Accurately operated cash register to process customer payments.
Garden Center Associate
Home Depot
Winnipeg, MB
11.2025 - 07.2026
- Provided expert advice on plant care, gardening techniques, and landscape design to promote customer satisfaction.
- Assisted customers in selecting plants, gardening tools, and supplies to enhance their shopping experience.
- Maintained plant displays and ensured optimal presentation of merchandise for increased customer engagement.
- Coordinated inventory management processes to ensure stock availability and minimize product loss.
Recreation Assistant
Awasis Agency
Winnipeg, MB
07.2024 - 01.2025
- Assisted in organizing recreational activities for diverse age groups.
- Supported daily operations of community programs and events.
- Engaged participants through direct interaction and teamwork.
- Maintained equipment and supplies for recreational facilities.
- Implemented safety protocols to ensure participant well-being.
Hostess/expo
Smitty's Restaurant & Lounge
Winnipeg, MB
08.2022 - 07.2024
- Managed reservation system to optimize seating efficiency and guest satisfaction.
- Coordinated with kitchen and wait staff to streamline service flow during peak hours.
- Trained new host staff on front-of-house procedures and customer interaction techniques.
- Greeted and seated guests, ensuring prompt and courteous service.
- Developed effective communication strategies to enhance team collaboration and guest experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Youth Support Worker
Island Lake First Nation Family Services
Winnipeg, MB
01.2022 - 01.2023
- Developed tailored intervention plans addressing specific needs of at-risk youth, ensuring effective support delivery.
- Provided individualized support to youth in crisis, fostering emotional stability and resilience.
- Implemented daily activities to enhance social skills and promote positive interactions among peers.
- Collaborated with multidisciplinary teams to assess youth progress and adjust strategies.
Education
High School Diploma -
Daniel Macintyre
Winnipeg06-2025
Skills
- Customer engagement
- Customer satisfaction
- Team collaboration
- Problem-solving
- Teamwork
- Collaboration skills
- Time management
- Positive attitude
Languages
English
Timeline
Garden Center Associate
Home Depot
11.2025 - 07.2026
McDonald's Crew Member
McDonald's Restaurant
06.2025 - Current
Recreation Assistant
Awasis Agency
07.2024 - 01.2025
Hostess/expo
Smitty's Restaurant & Lounge
08.2022 - 07.2024
Youth Support Worker
Island Lake First Nation Family Services
01.2022 - 01.2023
High School Diploma -
Daniel Macintyre