CHARMAINE MATSEKEZA
Kamloops,BC
Summary
"Experienced sales associate with over 2 years of experience in retail. Proven track record of providing exceptional customer service, meeting sales targets, and effectively managing inventory. Proficient in operating cash registers, processing payments, and resolving customer issues. Strong communication and teamwork skills with a dedication to creating a positive shopping experience for all customers."
Overview
1
1
year of professional experience
Work History
SALES ASSOCIATE
VICTORIA'S SECRET
SURREY
08.2023 - 12.2023
- Customer Engagement and Satisfaction: My primary responsibility is to assist shopper, answer inquiries and offer product recommendations
- I am dedicated to understanding their requirements and preferences and to providing personalized recommendations
- Restocking merchandise and displaying attractively
- By creating visually appealing displays, the aim is to showcase the latest trends.
- Product Knowledge and Expertise: At Victoria's Secret, we actively engage with customers to upsell and cross-sale items to meet and exceed our sales targets
- My role requires an in-depth understanding of our product offerings, including their features, materials, and benefits
- This knowledge allows me to guide customers through their options, providing detailed information that helps them make informed decisions
- Team Collaboration: Collaboration is key to our success at Victoria''s Secret.
- I work closely with my colleagues to create a positive and energetic atmosphere in the store
- Whether it's coordinating sales strategies, sharing product knowledge, or supporting each other during busy periods, I believe in the power of teamwork to achieve our goals.
SALES ASSOCIATE
SKECHERS
Surrey
07.2023 - 12.2023
- Demonstrated expertise in promoting and selling Skechers products to customers, consistently exceeding sales targets by 20%
- Provided exceptional customer service by engaging with clients to understand their needs, offering personalized product recommendations, and ensuring a seamless shopping experience
- Utilized in-depth knowledge of Sketchers product features, benefits, and technologies to effectively communicate value propositions and drive sales
- Assisted with inventory management tasks, including restocking shelves, conducting inventory counts, and processing merchandise shipments, contributing to efficient store operations
- Implemented creative sales strategies, such as organizing special events and promotions, to attract new customers and drive foot traffic to the Sketchers section of the store.
Fashion Stylist Assistant
THE FIX
CAPETOWN, SOUTH AFRICA
10.2022 - 06.2023
- Assisted fashion stylist with curating wardrobe selections for photo shoots.
- Organized clothing, accessories, and props in the studio to prepare for photoshoot sessions.
- Managed inventory of garments and accessories, ensuring proper storage and care of items.
- Prepared dressing rooms by setting out clothing options according to client requests.
- Communicated with clients regarding their styling needs and preferences.
- Set up hair, makeup, and wardrobe stations during shoots and events.
- Assisted in creating unique looks through creative mixing of colors and textures.
- Helped create mood boards featuring desired looks and styles.
Education
HIGH SCHOOL -
PETERHOUSE
01.2022
UNIVERSITY - BACHELOR OF BUSINESS ADMINISTRATION - SUPPLY CHAIN MANAGEMENT
THOMPSON RIVERS UNIVERSITY
Skills
- Communication
- Product Knowledge
- Customer Service
- Sales Techniques
- Problem-Solving
- Time Management
- Teamwork
- Adaptability
- Self-Motivation
- Resilience
Volunteer Experience
- Assisted in planning charity events, coordinated with local businesses and sponsorships, and managed event logistics and volunteer coordination.
- Assisted in styling the beauty pageant contestants for the local annual Miss Universe.
Timeline
SALES ASSOCIATE
VICTORIA'S SECRET
08.2023 - 12.2023
SALES ASSOCIATE
SKECHERS
07.2023 - 12.2023
Fashion Stylist Assistant
THE FIX
10.2022 - 06.2023
HIGH SCHOOL -
PETERHOUSE
UNIVERSITY - BACHELOR OF BUSINESS ADMINISTRATION - SUPPLY CHAIN MANAGEMENT
THOMPSON RIVERS UNIVERSITY