Charmaine Jacobs

Calgary

Summary

Dynamic legal assistant with a proven track record at Yanko & Popovic, excelling in client relations and legal document preparation. Recognized for enhancing communication and increasing client satisfaction through efficient case management. A fast learner skilled in scheduling and planning, committed to maintaining confidentiality and delivering exceptional service.

Overview

years of professional experience

Work History

Legal Assistant

Yanko & Popovic

08.2015 - 10.2024

Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Responded to client inquiries, providing accurate legal advice and offering assistance.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Front Desk Supervisor

Marriot Courtyard

03.2010 - 07.2015

Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Scheduled and assigned daily work and activities for team members.
Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.

Education

No Degree -

Bishop McNally High School

Calgary, AB

Skills

Fast learner
Scheduling/Planning
Microsoft office
File organization
Legal document preparation

Client relations
Document drafting
Document filing
Exceptional telephone etiquette

Languages

English

Native or Bilingual

Hindi