CHARMAINE GRAD
Mazergroup Ltd.
Vibank,SK
1
Language
20
Years of experience
Professional leader with a deep understanding of dealership operations and team leadership. Proven ability to navigate complex challenges, optimize processes and cultivate positive workplace cultures. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Uses independent decision-making skills and sound judgement to positively impact company success.
Work History
WARRANTY ADMINISTRATOR
13 Years 8 Months- Assisted with customer care by managing account inquiries and consistently meeting or exceeding service expectations.
- Trained new staff on service writing protocols, fostering a knowledgeable team environment.
- Processed warranty claims efficiently, ensuring compliance with company policies and industry standards.
- Reviewed documentation for accuracy, reducing discrepancies in claim submissions.
- Led initiatives to streamline claim processing workflows, improving overall turnaround time.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Support the service department in reaching target and measure performance against targeted monthly and yearly budget.
- Prepare invoices, open repair orders in the dealer management system
- Interpreted warranty policies and procedures, instructing and assisting over 20 service technicians to enhance compliance and understanding.
- Perform accounting duties involving accounts payable and receivable and account balancing, in a large volume, fast-paced environment.
- Prepare and process employee payroll
- Prepare technician efficiency reporting
- Chair dealer council meetings and generate meeting agendas/minutes.
- Collaborate with department managers to help implement dealership communication.
Emergency Medical Responder
3 Years- Conduct daily medical and inventory checks to ensure all equipment functions properly and medications are current.
- Provide medical services and uphold patient confidentiality.
- Managed tasks effectively under high-pressure situations in high stress emergency situations.
- Coordinate daily safety meetings and safe work procedures with site consultant for over 40 workers.
- Provide in house and on location training for new employees.
- Share knowledge and provide feedback on best practices to enhance team efficiency.
- Identify, and troubleshoot problems/issues arising on site and work towards a safe effective solution.
- Coordinate with the site consultant to conduct daily safety meetings and safe work procedures for more than 40 workers.
- Delivered emergency medical care in high-pressure situations, ensuring patient safety and comfort.
- Trained and mentored new responders, enhancing team efficiency and service quality.
- Maintained accurate records of patient assessments and treatment protocols for compliance and review.
- Conducted equipment checks and ensured readiness of emergency response tools in critical situations.
- Led incident debriefings, identifying areas for improvement in emergency response procedures.
- Upheld strict adherence to protocols, regulations, and procedures for maintaining a safe working environment.
RECEPTIONIST AND MARKETING INTERN
4 Years 11 Months- Demonstrated proficiency in telephone and front-desk reception within a high-volume environment.
- Monitored and maintained company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing, and retrieval times.
- Compiled marketing demographics and created resident marketing folders to attract potential residents.
- Managed front desk operations, ensuring smooth check-in and check-out processes for residents and visitors.
- Assisted in organizing events and activities for residents, fostering community engagement and social interaction.
- Addressed resident inquiries promptly, demonstrating strong problem-solving skills while promoting a welcoming environment.
Education
Bachelor of Science - Business Administration Concentration in Marketing
Emergency Medical Responder - Emergency Medicine
Skills
Warranty management
Dealership Management Systems
Service department coordination
Reporting proficiency
Work order management
Employee training
Service excellence
Effective communication
Team leadership
Languages
English
Affiliations
Manitoba Barrel Racing Association President 2020 - present
Saskatchewan Barrel Racing Association Vice President 2025 - present
Saskatchewan Barrel Racing Association President - 2014-2016
Saskatchewan Barrel Racing Association Director 2011 - 2014
Timeline
WARRANTY ADMINISTRATOR
Mazergroup Ltd.
01.2013 - CurrentRead More
Emergency Medical Responder
HSE Integrated
01.2011 - 01.2014Read More
RECEPTIONIST AND MARKETING INTERN
Hawks Point Assisted Living Facility
01.2007 - 12.2011Read More
Dickinson State University
Bachelor of Science from Business Administration Concentration in Marketing
Read More
Alberta Health And Safety Training Institute
Emergency Medical Responder from Emergency Medicine
Read More