Charmaine Gonzaga
Richmond
Overview
9
9
years of professional experience
Work History
Scheduling & Private Care Coordinator
Lifemark Seniors Wellness BC
01.2024 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Maintained accurate records of employee schedules, time off requests and vacation days
- Communicated scheduling changes to staff members and LTC homes
Office Manager
Broadway at Burrard Chiropractic
12.2022 - 07.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Answered phone calls and answered questions from potential customers.
Office Manager
Dr. Glenn MacDonald
10.2019 - 11.2022
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Operations Assistant
Huard Group Ltd
02.2019 - 09.2019
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed and organized documents for data entry tasks.
Academy Receptionist
Showcase Pianos Ltd
12.2017 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist Associate
OpenRoad Lexus
08.2015 - 11.2017
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Organized, maintained and updated information in computer databases.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Diploma - Tourism And Hospitality Management
Sprott Shaw Community College
Richmond05-2015
High School Diploma -
H.J. Cambie Secondary School
Richmond06-2013
Skills
- Team worker
- Fast learner
- Detail oriented
- Able to multitask
- Efficient time management
- Proficient in Mandarin
Timeline
Scheduling & Private Care Coordinator
Lifemark Seniors Wellness BC
01.2024 - Current
Office Manager
Broadway at Burrard Chiropractic
12.2022 - 07.2023
Office Manager
Dr. Glenn MacDonald
10.2019 - 11.2022
Operations Assistant
Huard Group Ltd
02.2019 - 09.2019
Academy Receptionist
Showcase Pianos Ltd
12.2017 - 02.2019
Receptionist Associate
OpenRoad Lexus
08.2015 - 11.2017
Diploma - Tourism And Hospitality Management
Sprott Shaw Community College
High School Diploma -
H.J. Cambie Secondary School