Charmaine D'Mello

• Provided frontline support to customers by answering inquiries, troubleshooting issues, and resolving problems promptly and effectively.
• Built and maintained positive relationships with customers by being checking in regularly, addressing their needs and serving as a point of contact for any issues or inquiries.
• Assisted in onboarding process for new customers, helped them get acquainted with product or service, and addressed any initial questions or concerns.
• Supported retention and renewal efforts by identifying upsell opportunities and working with sales team to close deals.

Collaborated with school based Special Education team to provide support and programming for students with diverse learning and special needs.

• Provided coaching and modelling to school staff to enhance their capacity to support students with special needs in a respectful and student-centered way
• Developed and delivered training modules to school based staff in various intervention programs like Applied Behavior Analysis and FASD
• Demonstrated thorough understanding of accommodations necessary for students with disabilities.
• Provided behavior management strategies in order to create an environment conducive to learning for all students.

• Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
• Demonstrated patience, compassion, and empathy in various situations.
• Utilized effective communication skills to collaborate with teachers, administrators, parents and staff.
• Implemented behavior management strategies to ensure a safe learning environment for all students.
• Prepared visual aids and classroom displays to foster learning

Handled customer complaints and inquiries in a prompt, courteous and efficient manner.

• Actively listened to customers, and resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated and maintained database with accurate customer information and timely data entry.
• Liaised with other departments to solve customer complaints.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Actively listened to customers, and resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Provided excellent customer service to guests, resolving any issues or complaints in a timely and professional manner.
• Managed guest feedback effectively, implementing necessary changes for continuous improvement.
• Enhanced guest satisfaction by promptly liaising with other departments to address concerns and providing personalized solutions.
• Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
• Planned and executed marketing activities to improve property brand and increase revenue.