CHARMAINE DE MIGUEL
Grass Valley
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
F&B Host/Cashier
Pechanga Resort Casino
02.2025 - 07.2025
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Independent Contractor
CAREGIVER
01.2022 - 01.2024
- Provided compassionate care to elderly patients with chronic and Health conditions.
- Assisted with activities of daily living, such as bathing, dressing and grooming.
Provider Services Representative
ANTHEM BLUE CROSS BLUE SHIELD
01.2020 - 01.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Restaurant Manager
TSUTA RAMEN
01.2017 - 01.2020
- Overall store management, supervision, and policy implementation
- Assist GM with hiring, training and associate development
Operations Supervisor
SM LIFESTYLE ENTERTAINMENT INC.
01.2015 - 01.2017
- Proficient in Microsoft Word, Excel, POS System
- Maintain facilities that are clean, safe and in good repair.
Housekeeping Coordinator
INTERCONTINENTAL MANILA
01.2013 - 01.2015
- Maintain proper communication with guests ambassadors in Housekeeping and other departments.
- Effectively manages and monitors all orders and deliveries for the housekeeping department including all cleaning supplies and guest amenities, ensuring pricing.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Perpetual Help
01.2014
Skills
- Computer Literate
- Customer Service
- Staffing
- Leadership
- Organizing
- Detail Oriented
- Team collaboration
- Multitasking proficiency
- Effective time management
Certification
- ServSafe
- ABC and RBS Certified
Language
English
Tagalog (Filipino)
Timeline
F&B Host/Cashier
Pechanga Resort Casino
02.2025 - 07.2025
Independent Contractor
CAREGIVER
01.2022 - 01.2024
Provider Services Representative
ANTHEM BLUE CROSS BLUE SHIELD
01.2020 - 01.2022
Restaurant Manager
TSUTA RAMEN
01.2017 - 01.2020
Operations Supervisor
SM LIFESTYLE ENTERTAINMENT INC.
01.2015 - 01.2017
Housekeeping Coordinator
INTERCONTINENTAL MANILA
01.2013 - 01.2015
Bachelor of Science - Hotel and Restaurant Management
University of Perpetual Help