Summary
Overview
Work History
Education
Skills
Timeline
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Charmaine Carlisle

Los Angeles,

Summary

Patient-focused healthcare professional with experience in patient registration, third-party payer verification, and financial clearance. Skilled in EPIC and ADT systems, State and Federal program compliance, and delivering accurate, efficient service under urgent conditions. Recognized for strong problem-solving, attention to detail, and ability to build positive patient and provider relationships

Overview

15
15
years of professional experience

Work History

Registration Associate

Cedars-Sinai Hospital
10.2024 - 08.2025
  • - Perform insurance verification for Medicare, Medi-Cal, out-of-state Medicaid, CCS, HMO, PPO, and commercial plans; ensure compliance with State & Federal reimbursement guidelines
  • - Interpret and communicate special processing requirements for emergency patients to physicians and administrators under urgent conditions.
  • - Explains admit and consent forms to the patient and acquires necessary signatures
  • - Demonstrates the ability to assemble the admitting and financial paperwork for inclusion on the patient chart in accordance with regulatory and CS Marina hospital requirements
  • - Assign and verify medical record numbers in compliance with CSMDRH identification policies.
  • - Enter and update patient and financial information in EPIC & ADT systems; detect and correct data errors to maintain system functionality.
  • - Scan and index documents; resolve daily error work-lists to maintain operational accuracy and efficiency.

Management Trainee

Enterprise Rent-A-Car LAX
01.2020 - 01.2024
  • - Delivered personalized rental solutions for 50+ customers daily, achieving top satisfaction ratings.
  • - Communicated rental terms, vehicle features, and services.
  • - Conducted market analysis to identify growth opportunities.
  • - Managed accounts receivable, prepared invoices, and processed billing.
  • - Maintained transfer logs, reports, and supply inventory.

Branch Service Specialist

Union Bank
02.2015 - 09.2019
  • - Executed transactions including deposits, withdrawals, transfers, and loan payments.
  • - Identified and recommended bank products and services.
  • - Prepared management reports on customer feedback and performance.

Banker

U.S. Bank
04.2013 - 02.2015
  • - Opened and closed accounts, delivering tailored solutions.
  • - Processed teller transactions and resolved inquiries.
  • - Reconciled accounts daily.

Customer Service Representative

Union Bank
05.2010 - 04.2013
  • - Greeted customers, managed cash transactions, and addressed inquiries.
  • - Handled high-volume calls and provided product information.

Education

Bachelor of Science - Business Administration, Management and Human Resources

California State University Dominguez Hills

Associate of Science - Psychology

Los Angeles Southwest College

Skills

  • Third-Party Payer Verification (Medicare, Medi-Cal, CCS, HMO, PPO, Commercial Plans)
  • State & Federal Program Compliance
  • EPIC & ADT Hospital Systems
  • Insurance Contract Interpretation (Per Diem, Allowances, Discounts)
  • Emergency Patient Processing Requirements
  • Credit & Financial Evaluation
  • Data Accuracy & Error Detection
  • Patient Registration & Financial Clearance
  • Patient & Provider Coordination

Timeline

Registration Associate

Cedars-Sinai Hospital
10.2024 - 08.2025

Management Trainee

Enterprise Rent-A-Car LAX
01.2020 - 01.2024

Branch Service Specialist

Union Bank
02.2015 - 09.2019

Banker

U.S. Bank
04.2013 - 02.2015

Customer Service Representative

Union Bank
05.2010 - 04.2013

Associate of Science - Psychology

Los Angeles Southwest College

Bachelor of Science - Business Administration, Management and Human Resources

California State University Dominguez Hills

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Charmaine Carlisle