Charmaine Anderson
Summary
Persistent leader eager to lead, learn and grow organizations. Skilled in strategic planning, problem-solving, forward thinking, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
30
30
years of professional experience
Work History
Owner /Creator
AVU-Antique Vintage Unique
11.2022 - Current
- Jewelry Designer/Maker.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Manager/CSR, Sales
Nemco Lubricants And Chemicals
07.2014 - 10.2022
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Led and participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
Sales Consultant/Manager
KTS Custom Cabinets
05.2010 - 06.2014
- Provided exceptional customer service, addressing concerns promptly.
- Coordinated trade show appearances to showcase products/services effectively while networking with industry professionals.
- Analyzed market trends and competitor offerings.
- Met with clients, delivering presentations, estimates and educating on product, design and service features.
- Scheduling estimate appointments, measures, installs and service.
- Invoicing, monthly sales reports, accounts receivable and payable.
Sales Consultant / Outside Sales
Calsask Granite
02.2007 - 04.2010
- Advised clients on appropriate product selections based on their unique needs and design preference.
- Provided sales, product knowledge and exceptional customer service assistance to walk-in traffic.
- Built relationships with builders, cabinet companies, contractors and retail clients.
- Cold call visits to prospective clients.
- Scheduling templates, installs and service.
- Solving service or other issues in a respectable manner to insure client satisfaction.
- Estimates, invoicing and monthly/weekly sales reports
- Training new employees.
Sales Consultant
Jade Stone
04.2004 - 10.2006
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Conducted comprehensive product demonstrations to builders, cabinet dealers and site supers resulting in increased understanding of features and benefits.
- Coordinating with clients and sub trades to gather specs and materials needed for production.
- Training new employees.
Waitress/Bartender
The Olive Grove
10.2002 - 12.2005
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt exceptional customer service.
- Cash balances (including VLT's) and opening/closing procedures
Waitress/Bartender/Manager
Calypso's Cafe And Lounge
11.1998 - 09.2002
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt exceptional service.
- Cash balances (including VLT's) and opening/closing procedures.
- Inventory control, bank deposits and government settle ups.
Waitress
The Mirage Nightclub
03.1994 - 09.1997
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt exceptional service.
- Cash balances and opening/closing procedures.
Education
No Degree - Physical Education
University of Saskatchewan
Saskatoon, SKHigh School Diploma -
North Battleford Comprehensive
North Battleford, SK06.1989
Skills
- Program Leadership and People Development
- Innovation and Creativity
- Effective Communicator and Public Speaker
- Analytical and Critical Thinker
- Relationship and Team Building
- Planning and coordination
- Approachable leader
Languages
English
Full Professional
Timeline
Owner /Creator
AVU-Antique Vintage Unique
11.2022 - Current
Manager/CSR, Sales
Nemco Lubricants And Chemicals
07.2014 - 10.2022
Sales Consultant/Manager
KTS Custom Cabinets
05.2010 - 06.2014
Sales Consultant / Outside Sales
Calsask Granite
02.2007 - 04.2010
Sales Consultant
Jade Stone
04.2004 - 10.2006
Waitress/Bartender
The Olive Grove
10.2002 - 12.2005
Waitress/Bartender/Manager
Calypso's Cafe And Lounge
11.1998 - 09.2002
Waitress
The Mirage Nightclub
03.1994 - 09.1997
No Degree - Physical Education
University of Saskatchewan
High School Diploma -
North Battleford Comprehensive
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