Charmain Thurlow

• Processed invoices, bill payments, and receipts to ensure accurate financial records.
• Maintained client database with contact details and preferences for streamlined communication.

July 2020- December 2024

• Recuperated after knee surgery
• Caregiver for two family members
• Completed coursework in veterinary office assistance at Bow Valley College, acquiring essential skills prior to personal challenges

• Processed cash, check, and credit card transactions accurately, ensuring seamless checkout experiences.
• Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Restocked merchandise and organized displays for appealing sales floor presentation.

• Delivered friendly, upbeat service to enhance customer satisfaction and foster positive shopping experiences.
• Monitored sales floor and merchandise displays, promptly restocking and reorganizing products to maintain an inviting shopping environment.

• Operated cash register and processed transactions efficiently.

• Provided comprehensive administrative support to office staff, enhancing overall office operations.
• Created and updated records and files to maintain document compliance.
• Ensured confidentiality of personnel and student information, safeguarding sensitive data.
• Conducted detailed research to support routine tasks and special projects, contributing to informed decision-making.

• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files, and cloud storage.
• Assisted with inbound and outbound document processes, document sorting, logging, and work order creation.