Charma Freckleton
Kingston,Nova Scotia
Summary
Dynamic English Teacher with a proven track record at Troy High School, enhancing student engagement through innovative lesson planning and effective classroom management. Skilled in adapting to diverse learning styles and leveraging technology like Google Classroom to boost academic success. Excelled in fostering student motivation and support, achieving notable improvements in student performance and classroom dynamics.
Overview
18
18
years of professional experience
Work History
English Teacher
Troy High School
09.2010 - 08.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
English Teacher
Holland High School
09.2008 - 08.2009
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Service Representative
University of the West Indies
07.2006 - 08.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
Bachelor of Arts - English Education
University of The West Indies (UWI)
Mona, Jamaica11.2008
Skills
- Student Motivation
- Problem-solving skills
- Student Support
- Classroom Management
- Adapting to Different Learning Styles
- Online Teaching
- Team Collaboration
- Lesson Planning
- Student Engagement
- Team Teaching
- Google Classroom
- Positive Reinforcement
Languages
English
Full Professional
Timeline
English Teacher
Troy High School
09.2010 - 08.2024
English Teacher
Holland High School
09.2008 - 08.2009
Customer Service Representative
University of the West Indies
07.2006 - 08.2008
Bachelor of Arts - English Education
University of The West Indies (UWI)
Similar Profiles
Johanna CastilloJohanna Castillo
Commissions at Troy High SchoolCommissions at Troy High School
ALISON TRINHALISON TRINH
Substitute Teacher at Fullerton Elementary School DistrictSubstitute Teacher at Fullerton Elementary School District
Chloe FulbrightChloe Fulbright
Varsity Cheerleader at Troy Buchannon High SchoolVarsity Cheerleader at Troy Buchannon High School