Charlyn Fischer
Crystal Beach, ON
Summary
To work in an organization which provides ample opportunities to enhance my skills and knowledge along with contributing to the growth of the organization
Overview
27
27
years of professional experience
Work History
Main Miscel Sorter
Value Village
01.2018 - 01.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
Operations Supervisor/Production Supervisor
Value Village
01.2006 - 01.2009
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Bird and Small Animal Department Manager
Super Pet
01.1997 - 01.2006
- Supervised, coached and counseled over fifty employees at, Have worked alongside payroll and HR to address employee's questions, issues and concerns in all supervisory roles
- Recruited, trained and scheduled Value Village staff to ensure balanced coverage for all necessary positions within Operations and Production while complying with corporate policy
- Worked proactively with my team to maintain awareness of upcoming events
- Oversaw daily operations ie
- Scheduling, staff meetings, supply chain, customer complaints and unforeseen events
- Dealt with difficult customers with a calm and fair approach, using both empathy and diplomacy when required
- Responsible for maintaining stock levels, ordering, receiving and merchandising of product for upcoming events
- Counted, prepared and reconciled daily bank deposits, managed cash register credit card, cash, gift certificate and returns, balancing of all registers
- Responsible for the well-being of animals in all departments on holidays and off hours
Ticket Sales Agent
Coach Canada
07.2022 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Sold bus tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Personal Support Worker
Lambton College
Sarnia, ONO.S.S.D -
Sarnia Collegiate Institute and Technical School
Sarnia, ONSkills
- Proficient in
- Microsoft Word, Excel and PowerPoint
- Excellent written and oral communication skills
- Proven ability to lead, mentor and motivate team
- Experienced Supervisor in a customer service setting
- Aptitude for multitasking and prioritizing workload
- Problem solving and prioritizing tasks in a fast paced environment
- Extremely organized and efficient with deadlines
- Problem-Solving Skills
- Retail Sales
Timeline
Ticket Sales Agent
Coach Canada
07.2022 - Current
Main Miscel Sorter
Value Village
01.2018 - 01.2021
Operations Supervisor/Production Supervisor
Value Village
01.2006 - 01.2009
Bird and Small Animal Department Manager
Super Pet
01.1997 - 01.2006
Personal Support Worker
Lambton College
O.S.S.D -
Sarnia Collegiate Institute and Technical School
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