Charly Shinstine
Encinitas
Summary
Dynamic and results-driven professional with extensive experience in customer service at Cinepolis Luxury Cinema and Eatery. Proven ability in complaint resolution and cash management, consistently enhancing customer satisfaction. Skilled in POS operation and collaboration, delivering exceptional service in fast-paced environments while training new team members effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Swami's Cafe
Encinitas
03.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to coordinate orders and special requests.
- Resolved customer complaints promptly to enhance dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server and Bartender
Cinepolis Luxury Cinema and Eatery
Encinitas
05.2023 - Current
- Greeted and assisted customers with outgoing demeanor, assisting with inquiries, and handling customer concerns.
- Managed cash and credit transactions, utilizing POS, tasked with cash-out end-of-day routines.
- Delivered prompt, accurate service while simultaneously assisting other team members.
- Fulfilled Opening and closing bar procedures.
Volunteer, Beat Reporter
The Coast News
08.2024 - 01.2025
- Built rapport with key sources through proactive outreach, interviews, and consistent follow-up communication.
- Translated complex information into clear, engaging, and accessible reporting for a general audience.
- Demonstrated strong news judgment by identifying angles, conflicts, and developments relevant to the beat.
- Managed tight deadlines with efficient planning, rapid fact-checking, and organized workflow.
Associate Lvl 4
In-N-Out
Encinitas
05.2021 - 01.2023
- Trained onboarding Associates on all tasks, multitasking while managing orders during high-traffic, fast-paced mealtimes.
- Greeted and assisted customers with outgoing demeanor, assisting with inquiries, and handling customer concerns.
- Maintained clean and sanitary food-prep and dining environment, managing inventory of back rooms.
Volunteer, Administrative Assistant
DelMar View Dental Care
08.2019 - 11.2020
- Schedule appointments and meetings for Dental hygienists and Insurance specialists.
- Answer and direct phone calls and emails.
- Manage incoming and outgoing mail and packages.
- Perform general administrative tasks such as photocopying, scanning, and faxing documents.
Education
Master of Fine Arts - Creative & Professional Writing
Manhattanville University
Purchase, NY05.2024
Bachelor of Arts - English Language And Literature
Manhattanville University
White Plains, NY05-2023
Bachelor of Arts - English - Creative And Professional Writing
Manhattanville University
Purchase, NY05.2023
Skills
- Customer service
- Point of sale operation
- Order coordination
- Complaint resolution
- Cash management
- Collaboration
Certification
- Department of Environmental Health Food Handler Card
- TIPS CA RBS Alcohol Card
- UX Certification, 2024, Technical Writing HQ, San Diego, CA
Awards
- Sr. Mary T. Clark Community Service Scholarship, 2019-Present
- Castle Scholar, 2019-Present
- Chairperson Scholarship, 2019-Present
- Deans List, 2021, 2022, 2023
- All-Academic Award, 2019-2023
- Manhattanville Future Faculty Award Recipient
- Mother Dammann Graduate Scholarship Recipient
- All-American Academic award, 2023
Timeline
Server
Swami's Cafe
03.2025 - Current
Volunteer, Beat Reporter
The Coast News
08.2024 - 01.2025
Server and Bartender
Cinepolis Luxury Cinema and Eatery
05.2023 - Current
Associate Lvl 4
In-N-Out
05.2021 - 01.2023
Volunteer, Administrative Assistant
DelMar View Dental Care
08.2019 - 11.2020
Master of Fine Arts - Creative & Professional Writing
Manhattanville University
Bachelor of Arts - English Language And Literature
Manhattanville University
Bachelor of Arts - English - Creative And Professional Writing
Manhattanville University