Charlton Edwards
Montreal,QC
Summary
- Fluent in English and French
- Punctual
- Work adequately under pressure
- Strong team worker and great leadership qualities
- Great communication skills
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Finance
P.E Santé inc.
12.2019 - 05.2024
- Developed and maintained short-term and long-term financial plans.
- Coordinated with external auditors for the annual audit process.
- Prepared monthly, quarterly, and annual financial statements including balance sheets, income statements, cash flow statements.
- Monitored compliance with accounting regulations and procedures.
- Managed budgeting processes for multiple departments or divisions within an organization.
- Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions.
- Conducted research on potential investments and acquisitions to determine their potential profitability.
- Analyzed market trends to identify areas of opportunity or risk.
- Established internal controls by preparing policies and procedures in accordance with Generally Accepted Accounting Principles.
- Directed the preparation of tax returns ensuring accuracy and timely filing deadlines are met.
- Reviewed contracts related to finance activities to ensure compliance with applicable laws and regulations.
- Assisted senior management in developing strategies for improving overall financial performance of the organization.
- Worked closely with other departments such as marketing, sales, production, providing advice on how best to achieve their goals while maintaining fiscal responsibility.
- Maintained up-to-date knowledge of industry trends and developments affecting organizational finances.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Resolved discrepancies between payroll records and timekeeping systems.
- Managed the processing of new hires and terminations in the payroll system.
- Maintained detailed records of all wage calculations and deductions.
- Advised management on best practices for managing employee wages and salaries.
- Reviewed time sheets for accuracy before submitting them to accounting department.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Collaborated with human resources team on resolving issues related to vacation accrual or sick leave tracking.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Processed employee rehires, transfers, terminations and withholdings.
- Developed and executed strategic plans to support the vision of the organization.
- Negotiated contracts with vendors for services, products and supplies.
Customer Solutions Manager
CIBC
01.2017 - 01.2019
- Investigate, resolve and respond to customer issues escalated beyond the front line in Customer Service and Operations by telephone, letter, or email, ensuring all issues are fully addressed
- Provide guidance and counsel to Customer Service and Operations front-line representatives in the resolution of difficult or complex problems
- Provide continuous qualitative and quantitative feedback to managers in all three sites and across CSCC, FLP and Credit front line representatives, regarding CSR - customer interactions and CSRs' demonstrated skills
- Review, approve and authorize work (e.g
- Approve placement/removal of hold funds, authorize transactions with limits exceeding CSRs')
- Back up managers nationally by assuming responsibility for management duties by providing leadership, CSR coaching, feedback, and guidance as required
- Be seen as an expert and a mentor to others from across Customer Service and Operations in the delivery of service excellence
- Identify policies and procedures that are inhibitors to customer service and work with management or cross-functional groups as a subject matter expert to improve the policies and procedures
- Provide relevant and detailed feedback to ensure employees are capable of performing at or developing to the necessary standards
- Update and complete reports that reflect the quality of customer service provided, through tracking complaints
- Escalate issues that will impact Customer Service and Operations' efficiency and customer satisfaction results.
Customer Service Contact Centre Representative
CIBC
01.2015 - 01.2017
- Respond to inbound client calls
- Meet customer service, sales and productivity targets
- Independently resolve disputes received from existing credit card cardholders
- Create and send professional written correspondence to cardholders and branches regarding account issues
- Resolve issues effectively, overcoming objections, and actively identifying opportunities to promote and sell products.
Security Agent
Igloofest
01.2013 - 01.2013
- Crowd control, access control, 'Pat-Down', physical interventions.
Doorman
Dynamic Security
01.2012 - 01.2012
- Access control, camera monitoring, patrol rounds.
Customer Service Representative
Voxdata Telecom
Montreal, Canada
01.2009 - 01.2012
- Being part of and helping a team to achieve weekly set objectives
- Coaching new employees and advising them during 2 week integration
- Providing tips for customers and answering all questions within my range
- Maintaining a strong conversion percentage
- Credit card activation
- Sales Pitch during Activation.
Education
Lancement Entreprise -
College CGH
01.2020
Ecole Secondaire Cavalier-de-Lasalle
Montreal, Quebec01.2007
Skills
- Technology-savvy
- Organizational Skills
- Account Reconciliation
- Reporting
- Cash Flow Management
- General ledger entry
- Account Analysis
- Business Forecasting
Certification
Security Agent Permit, CTTA (Canadian Tactical Training Academy), 2012, Milieu, fonctions, législation et normes de comportement., Procédures en situation d'urgence., Secourisme général et RCR., Recours à la force.
Timeline
Director of Finance
P.E Santé inc.
12.2019 - 05.2024
Customer Solutions Manager
CIBC
01.2017 - 01.2019
Customer Service Contact Centre Representative
CIBC
01.2015 - 01.2017
Security Agent
Igloofest
01.2013 - 01.2013
Doorman
Dynamic Security
01.2012 - 01.2012
Customer Service Representative
Voxdata Telecom
01.2009 - 01.2012
Lancement Entreprise -
College CGH
Ecole Secondaire Cavalier-de-Lasalle
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