Charlotte Rebecca Locsin
Ottawa,ON
Summary
Dynamic and results-oriented professional with a proven track record at Purple Farm Genetics, adept in office management and client satisfaction. Excelled in streamlining operations, enhancing customer service, and improving document preparation efficiency. Demonstrated a strong work ethic and attention to detail, achieving significant administrative workload reduction. Skilled in Microsoft Office, with a knack for fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Personal Assistant to the Owner
Purple Farm Genetics
08.2023 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Organized and attended meetings and compiled related documents and reports.
Store Manager
Access Storage
07.2022 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
Call Center Representative
MSI Corp
02.2022 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Office Manager /Lead Front Desk Receptionist/Student Volunteer
Alavida Lifestyle
08.2021 - 09.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Personal Support Worker
Symphony Senior Living Orleans
11.2019 - 09.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
Cashier
New Edinburgh Pharmacy
08.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
- Participated in community health events, raising awareness of pharmacy services and fostering community relations.
Cashier Team Lead
Big Smoke Burger
08.2017 - 11.2019
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Assistant Teacher Volunteer
Saint Brother Andre
11.2017 - 09.2018
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting a comprehensive understanding of subject matter.
- Assisted in designing differentiated instruction plans to accommodate diverse learner needs within the classroom setting.
- Participated actively in professional development opportunities, staying current on best practices and emerging trends in education.
- Provided one-on-one support to students struggling with coursework, resulting in significant improvement in their academic performance.
- Assisted lead teacher in assessing student progress, providing valuable input for report cards and parent conferences.
- Developed strong relationships with parents through regular communication on their children''s progress, fostering parental involvement in education.
Education
PGD - Business Management
Herzing College
1200 St Laurent Blvd 09-2021
High School Diploma -
Lester B Pearson Highschool
Ottawa 06-2019
Skills
- Office management
- File organization
- Maintaining schedules
- Strong work ethic
- Customer service
- Time management
- Client satisfaction
- Attention to detail
- Multitasking and organization
- Microsoft office proficiency
- Document preparation
- Administrative support
Languages
English
Full Professional
Timeline
Personal Assistant to the Owner
Purple Farm Genetics
08.2023 - Current
Store Manager
Access Storage
07.2022 - 07.2023
Call Center Representative
MSI Corp
02.2022 - 06.2023
Office Manager /Lead Front Desk Receptionist/Student Volunteer
Alavida Lifestyle
08.2021 - 09.2021
Personal Support Worker
Symphony Senior Living Orleans
11.2019 - 09.2020
Cashier
New Edinburgh Pharmacy
08.2019 - 11.2019
Assistant Teacher Volunteer
Saint Brother Andre
11.2017 - 09.2018
Cashier Team Lead
Big Smoke Burger
08.2017 - 11.2019
PGD - Business Management
Herzing College
High School Diploma -
Lester B Pearson Highschool
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