Charlotte Wood

• Managing reception duties, including prompt telephone response and efficient handling of messages and emails, ensuring seamless communication
• Conducting assessments for the Clean & Safe program, coordinating cleaning efforts as required, to maintain an inviting district environment
• Collaborating with Lighthouse Security to address the safety needs of business owners and event planning, fostering a secure community atmosphere
• Assisting business owners with clean-up initiatives and graffiti removal, contributing to the district's aesthetic appeal and operational harmony
• Facilitating vendor payments, including insurance procurement and payment coordination for event vendors, streamlining administrative processes
• Handling diverse administrative tasks weekly, from coordinating schedules and timelines for events to health permit documentation for event participants
• Overseeing the weekly submission of encroachment permit applications to the city, supporting the organization of community events
• Conducting inspections with the health department for events
• Managing the logistics of portable restroom facilities, ensuring their cleanliness, security, and availability for community events
• Actively participating in weekly Car Shows and Dinner Concerts, including operating information booths at all concerts, to enhance community experiences
• Leading ticket sales and promotional activities, including coordination with Pageant participants and volunteers, to drive event engagement
• Producing flyers and schedules for community events, ensuring timely and effective dissemination of information
• Distributing event posters to local businesses
• Orchestrating special event contributions like Trunk or Treat candy distribution, enhancing the festive spirit of community gatherings
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Operating the DECBP Information Booth at key events like Hauntfest, serving as a central point for community inquiries
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Leading the Holiday Lights on Main booth, including flyer distribution, to celebrate and promote seasonal festivities
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.

Employed here Previously from 1998 - 2007

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Verified customer information for orderly, up-to-date online systems.

• Coordinated patient scheduling, check-in, check-out and payments for billing for seven therapists.
• Checked patient insurance, demographic, and health history to keep information current.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Transcribed phone messages and relayed to appropriate personnel.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Enhanced team collaboration by organizing regular staff meetings to address office needs and took minutes.