Charlotte Vis

• Complete admissions for new community members, support the clients by giving them tours of the facility, and explaining all policies and rules that are in place.
• Handle emergency situations including crisis prevention, conflict resolution, and de-escalation strategies throughout the day as needed.
• Liaise with the Overdose Outreach Team to allow clients to go out and run errands with VCH employees.
• Take clients on outings such as the gym, walks, parks, errands, and shopping.
• Participate in educational and monthly staff meetings.

• Act as point of contact among the administrator, coordinators, members, and others.
• Write reports and prepare statistics for the Executive Board on apprentice participation, program finances, and program goals such as increasing minority groups.
• Write reports, forecast of project expenditures, and claims for multiple projects with the government in order to receive funding for equipment to improve training.
• Track applications, follow up with missing documents, and place students in classes.
• Help students find suitable work; dispatch trainees to employer.
• Coordinate events including annual open house, conferences, and career fairs.
• Executed record filing system to improve document organization and management.

• Process remittances from employers and members; ensure payments are completed on time and follow up with issues.
• Process Local and International death benefit claims; maintain member and beneficiary confidentiality.
• Run month end reports and distribute to departments.
• Provide support for workers advocate – download disclosure, send in WCB submissions,
request for review, notice of appeal, and more.
• Issue invoices for permits, follow up with employers and business agents for past due invoices.

• Supervise the customer service team and manage workflow amongst team members.
• Manage project orders, including full reconciliation.
• Communicate all information to clients and vendors and effectively resolve issues.
• Complete accounts payable and receivable duties; process employee expense reports.
• Obtain freight quotes; select the best carrier, expediting shipments.
• Participate actively in weekly meetings to update team on new projects, issues with manufacturers, and more.