Charlotte Veillette
Halifax
Summary
Dynamic customer service professional with a cooperative attitude, recognized for exceeding service and sale goals at Seaside Casual Wear. Skilled in customer relations and adept at processing transactions efficiently. Proven ability to enhance guest experiences through attention to detail and adaptability, ensuring satisfaction and loyalty. Proficient in basic mathematics for accurate refunds and exchanges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Seaside Casual Wear
06.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Met customer service goals and exceeded customer expectations.
- Learned duties for various positions and provided backup at key times.
- Developed and managed relationships with customers to increase customer loyalty.
Housekeeping Aide (High School Co-op Program)
Hampton Inn & Suites By Hilton
03.2023 - 06.2023
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest experience.
- Executed laundry operations, ensuring timely processing and adherence to quality standards.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Island View High School
Eastern Passage, NS06-2023
Skills
- Phone etiquette
- Adaptable and flexible
- Cooperative attitude
- Customer relations
- Basic mathematics
- Refunds and exchanges
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Certification
WHMIS and OHS
Timeline
Housekeeping Aide (High School Co-op Program)
Hampton Inn & Suites By Hilton
03.2023 - 06.2023
Customer Service Cashier
Seaside Casual Wear
06.2021 - Current
High School Diploma -
Island View High School