Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Charlotte Vann

Vancouver,BC

Summary

Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

BAKER/BARISTA

Arbutus
05.2021 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Complied with health and safety codes to protect staff and customers
  • Handled busy periods while working alone efficiently


Head Hostess

Vancouver Fish Company
09.2023 - 03.2024
  • Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.

BARISTA

Bean Around The World
04.2021 - 10.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service
  • Worked alone during busy hours efficiently.

BARISTA/CASHIER

Artigiano Cafe
11.2021 - 03.2022
  • Customer service, drink and food preparation, opening and closing (cash-out, clean-up, food prep.) Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs
  • Made and served brand-specific café beverages per day with speed, quality and consistency.

BARTENDER/FOOD PREPARATION WORKER

Velo Star Cafe, Barista
05.2020 - 11.2020
  • Keeping inventory and taking product orders, food and drink preparation, cleaning work areas and equipment and preparation to open and close
  • Kept bar presentable and well-stocked to meet customer needs
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Education

Bachelor of Applied Arts -

Vancouver Community College
Vancouver, BC
01.2020

Skills

  • Menu Memorization
  • Table Bussing
  • Food Running
  • Food Serving and Preparation
  • Customer Service
  • Quick Learner
  • Efficient multitasker
  • Team Player
  • Safe Food Handling

Certification

  • Food Safe Certificate, 2020
  • Lotto BC Certificate, 2021
  • Red Cross Babysitting certificate, 2016

Languages

English
Native or Bilingual

Timeline

Head Hostess

Vancouver Fish Company
09.2023 - 03.2024

BARISTA/CASHIER

Artigiano Cafe
11.2021 - 03.2022

BAKER/BARISTA

Arbutus
05.2021 - Current

BARISTA

Bean Around The World
04.2021 - 10.2022

BARTENDER/FOOD PREPARATION WORKER

Velo Star Cafe, Barista
05.2020 - 11.2020

Bachelor of Applied Arts -

Vancouver Community College

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Charlotte Vann