Charlotte Taylor
Medicine Hat,Canada
Summary
Professional in customer service leadership, equipped to manage and streamline drive-thru operations. Background includes optimizing workflows and boosting team morale to provide exceptional service. Strong focus on collaboration and adaptability to meet evolving needs, with expertise in problem-solving and time management.
Overview
22
22
years of professional experience
Work History
Drive-Thru Specialist
Tim Horton's Restaurant
08.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Restructured customer service process, ensuring quicker response times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Apprentice Electrician
Quickway Electrical
07.2005 - 12.2006
- Specialized in residential and commercial rough-ins and finishing
- Installed telephone lines and cable
Bartender/Waitress/Cook
TJ’s Pub
09.2004 - 09.2005
- Multi-tasked a variety of tasks within a shift
- Handled and balanced float at the end of the shift
- Provided exceptional customer service
Cook/Cashier
Red Basket
09.2003 - 09.2004
- Operated machines to prepare food for customers as per request
- Took orders and completed transactions through a POS system
- General clean-up while on shift in slow times
Contract Operator
Matrix
10.2002 - 03.2003
- Checked well heads and delivered hot shots
- Provided well maintenance
Education
Bookkeeping And Accounting
Medicine Hat College
Medicine Hat, AB12.2021
Electrical -
Medicine Hat College
04.2006
Women in Trades -
Lokken Career Training
07.2005
Office Technology -
Medicine Hat College
06.2005
Grade 12 Diploma -
Brooks Composite High School
06.2000
Skills
- Attended six month Women in Trades program, with exposure to a number of trades associated within the construction industry
- Enjoys working in a fast-paced environment with attention to detail
- Experience working as a second year apprentice in the electrical trade
- Shown excellent work record and extremely dependable
- Accustomed to labour-intensive work
- Able to present a valid Class 5 license
- Adept knowledge of worksite safety
References
Available upon request
Timeline
Drive-Thru Specialist
Tim Horton's Restaurant
08.2018 - Current
Apprentice Electrician
Quickway Electrical
07.2005 - 12.2006
Bartender/Waitress/Cook
TJ’s Pub
09.2004 - 09.2005
Cook/Cashier
Red Basket
09.2003 - 09.2004
Contract Operator
Matrix
10.2002 - 03.2003
Electrical -
Medicine Hat College
Women in Trades -
Lokken Career Training
Office Technology -
Medicine Hat College
Grade 12 Diploma -
Brooks Composite High School
Bookkeeping And Accounting
Medicine Hat College
Similar Profiles
Mia RosatiMia Rosati
Crew Team Member at Tim Horton's RestaurantCrew Team Member at Tim Horton's Restaurant
Tali StipicTali Stipic
Team Member at Tim Horton's RestaurantTeam Member at Tim Horton's Restaurant
Arshdeep KaurArshdeep Kaur
Supervisor and Baker at Tim Horton's RestaurantSupervisor and Baker at Tim Horton's Restaurant