Charlotte Sauder

Vancouver,BC

Summary

Ambitious university student with proven track record of hard work through academic success. Extensive experience in menu design, ordering supplies and creating innovative solutions to address issues within the workplace. Well-versed in hospitality standards and natural ability for data analysis.

Overview

year of professional experience

Work History

Front of House

Point Grey Golf And Country Club

05.2022 - 08.2022

Resolved guests complaints while maintaining positive customer environment.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Maintained good customer relationships.

Managerial Assistant

Summit Print

05.2021 - 09.2021

Ran a weekly data analysis and presented findings in a report to management.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and keep up with accounts receivables.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Assisted in organizing and overseeing assignments
Ensured accounts payables were paid and maintained good relationships with suppliers
Monitored office supplies and restocked to increase company's productivity.

Education

Bachelor of Arts - Economics And Operations Management

McGill University

Montreal, QC

05.2025

Skills

Investigating Complaints
Managing Deliveries
Service Prioritization
Calendar and Scheduling Software

Excel proficiency
Serve it Right BC Certified
Business Administration
Office Management

Timeline