Charlotte Sauder
Vancouver,BC
Summary
Ambitious university student with proven track record of hard work through academic success. Extensive experience in menu design, ordering supplies and creating innovative solutions to address issues within the workplace. Well-versed in hospitality standards and natural ability for data analysis.
Overview
1
1
year of professional experience
Work History
Front of House
Point Grey Golf And Country Club
2022.05 - 2022.08
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained good customer relationships.
Managerial Assistant
Summit Print
2021.05 - 2021.09
- Ran a weekly data analysis and presented findings in a report to management.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and keep up with accounts receivables.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted in organizing and overseeing assignments
- Ensured accounts payables were paid and maintained good relationships with suppliers
- Monitored office supplies and restocked to increase company's productivity.
Education
Bachelor of Arts - Economics And Operations Management
McGill University
Montreal, QC05.2025
Skills
- Investigating Complaints
- Managing Deliveries
- Service Prioritization
- Calendar and Scheduling Software
- Excel proficiency
- Serve it Right BC Certified
- Business Administration
- Office Management
Timeline
Front of House
Point Grey Golf And Country Club
2022.05 - 2022.08
Managerial Assistant
Summit Print
2021.05 - 2021.09
Bachelor of Arts - Economics And Operations Management
McGill University
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