Charlotte Roach
Ottawa,Canada
Summary
Dynamic 2nd year university student seeking part time employment.
Demonstrated expertise in advanced communication and customer service through roles as a page for the House of Commons as well as in retail, political canvassing, nonprofit volunteering, and martial arts instruction.
Overview
6
6
years of professional experience
Work History
Page
House Of Commons Canada
08.2023 - 06.2024
- Deliver high-quality bilingual service, ensuring clear communication with all parliamentary members and officials
- Maintain a non-partisan attitude, providing impartial support to members of all political parties, reinforcing a fair and respectful environment
- Manage sensitive and important parliamentary documents with utmost discretion, ensuring confidentiality and security at all times
- Thrive in a fast-paced, high-pressure environment, effectively managing multiple tasks and responsibilities simultaneously
- Work collaboratively with fellow Pages and parliamentary staff, fostering a supportive and productive team environment
- Demonstrate strong interpersonal skills, facilitating smooth interactions between Members of Parliament, officials, and colleagues
- Play a key role in the Speaker's Parade and ceremonial duties, supporting House traditions
- Actively participate in educational activities organized by the Pages Program, enhancing personal and professional development
Sales Associate, Floral Department
Metro Chapman Mills Grocery Store
03.2023 - 08.2023
- Warmly greet customers upon entering the store, promptly addressing their needs and offering assistance with floral selections
- Operate the cash register efficiently, handling cash, debit and credit card transactions with a high level of accuracy, ensuring customer satisfaction
- Stock, organize, and maintain merchandise on display, ensuring shelves were attractively presented and restocked as needed
- Systematically organize racks and shelves to enhance the store's visual appeal, engaging customers and promoting various merchandise
- Regularly water and maintain plants and flowers, ensuring their health and longevity, contributing to a vibrant and welcoming store environment
Volunteer
Mood Disorders Ottawa (MDO)
01.2022 - 08.2022
- Support group recreational activities, ensuring smooth organization and participant engagement
- Provide individualized support to participants needing extra assistance, ensuring they could fully participate and benefit from the activities
- Contribute to creating an inclusive and supportive environment for all community members
- Compile an electronic database of members, ensuring accurate and up-to-date records
Political Canvasser - Volunteer
Liberal Party
08.2021 - 09.2021
- Conduct door-to-door campaigns for the Liberal Party's candidate, Gustave Roy, in the Carleton Region of Ottawa during the 2021 Federal elections
- Deliver concise and persuasive messages to diverse constituents about candidates and policies
- Professionally handled questions, feedback, and concerns using active listening skills
- Adapt communication strategies to meet the needs and preferences of each individual
- Support informed voting decisions through personal interactions and tailored information
Black Belt Karate Instructor - Volunteer
Douvris Karate
09.2018 - 03.2020
- Guide junior students of all skill levels through tailored karate training programs, fostering discipline, confidence, and physical fitness
- Explain complex techniques and concepts in an easy-to-understand manner, ensuring clarity and comprehension among students
- Ensure a safe training environment by adapting teaching methods to fit the individual needs and capabilities
Education
Bachelor of Science - Biology
University of Ottawa
Ottawa, ONHigh School Diploma -
École Secondaire Catholique Pierre-Savard
Ottawa, ON06.2023
Skills
- Bilingual: Fluent in French and English
- Provides exceptional customer service
- Ability to respond promptly and effectively to clients' needs
- Strong team player
- Strong work ethic
- Exceptional time management skills
- Reliability
- Commitment to quality
- Ability to thrive in high-pressure environments
- Ability to handle multiple projects simultaneously
Awards
- Ontario Scholar Award, Ontario Ministry of Education, 2023
- Academic Pierre-Savard Award, École Secondaire Catholique Pierre-Savard, 2023
- French Studies Bursary, University of Ottawa, $1,000 per year.
Languages
English
Native or Bilingual
French
Native or Bilingual
Referrals
- Julie Mertens, Program Supervisor Page, 613-947-8509, julie.mertens@parl.gc.ca
- Samantha Lamoureux, Metro Chapman Mills Grocery Supervisor, 613-581-9165, 613-823-1848
Timeline
Page
House Of Commons Canada
08.2023 - 06.2024
Sales Associate, Floral Department
Metro Chapman Mills Grocery Store
03.2023 - 08.2023
Volunteer
Mood Disorders Ottawa (MDO)
01.2022 - 08.2022
Political Canvasser - Volunteer
Liberal Party
08.2021 - 09.2021
Black Belt Karate Instructor - Volunteer
Douvris Karate
09.2018 - 03.2020
Bachelor of Science - Biology
University of Ottawa
High School Diploma -
École Secondaire Catholique Pierre-Savard
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