Charlotte Rivers
Antioch,CA
Summary
Diligent Security professional with more then 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. with a strong background in security operations and incident response. Ensured safety and compliance through effective monitoring and risk assessment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Professional Security Officer
PalAmerican Security
San Francisco, CA
11.2022 - Current
- Assist with team coordination and leadership during shifts
- Monitored surveillance systems, identifying and reporting suspicious activities promptly.
- Conducted regular security patrols to ensure safety and compliance with established protocols.
- Coordinated emergency response efforts, ensuring swift resolution of incidents.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Trained new security personnel on policies, procedures, and effective conflict resolution techniques.
- Fostered positive relationships with clients, addressing concerns and enhancing overall satisfaction with services provided.
- Recorded incident reports with detailed accounts of occurrences.
Port Security Guard / Field Training Consultant
PROTECH Security
San Francisco, CA
05.2021 - 08.2022
- Safeguarding maritime facilities, conducting patrols, managing access control.
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential hazards and enforce safety protocols.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement as needed.
- Maintained detailed logs of daily activities, incidents, and observations for record-keeping.
- Trained new security personnel on protocols and emergency response procedures.
- Implemented access control measures to prevent unauthorized entry into facilities.
- Collaborated with management to develop improved security strategies and procedures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Increased staff compliance with security protocols through effective communication and enforcement.
Security Officer
Securitas Security
San Francisco, CA
05.2020 - 04.2021
- Secure building perimeters and perform hourly patrols
- Report disturbances, alarms, and unusual situations
- Enforce safety policies and warn individuals of violations
- Control and document the entrance and exit of personnel
- Manage shift duties efficiently and professionally
Education
GED -
John Adams Campus, City College of San Francisco
San FranciscoSkills
- Surveillance monitoring & CCTV
- Integrity and honesty
- Quick learner
- Threat assessment
- Detail-oriented
- Discretion and confidentiality
- Patrol (foot & vehicle)
- Leadership & team support operation
- Safety rule enforcement
- Access control / visitor management
- Incident reporting & documentation
- Customer service & public interaction
- Emergency response
- Time management & dependability
Certification
- CABSIS License - 6352470
Timeline
Professional Security Officer
PalAmerican Security
11.2022 - Current
Port Security Guard / Field Training Consultant
PROTECH Security
05.2021 - 08.2022
Security Officer
Securitas Security
05.2020 - 04.2021
GED -
John Adams Campus, City College of San Francisco