CHARLOTTE PHILPOTT
St. John's,NL
Summary
Dedicated administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2025
2025
years of professional experience
15
15
years of post-secondary education
Work History
Secretary
Faculty of Medicine - Memorial University
St. John', NL
04.2024 - Current
- Assists in planning and execution of MiniMed School, MedQuest, public engagement, and professional development events.
- Tracks attendees for events using Excel and internal databases.
- Creates and distributes resource material for educators, presenters, and attendees.
- Orders and reconciles catering and supply orders.
- Maintains Associate Dean's calendar.
- Provides admin support to PD Council, including minute taking and tech support.
- Liaises with internal and external partners to promote OPED programs and recruit participants.
- Codes departmental leave using Banner.
Intellex Support
RCMP
St. John's, NL
9 2022 - 03.2024
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Preformed hundreds of daily searches using various databases to support ongoing investigations.
Executive Assistant to the Chief Operating Officer
Faculty Of Medicine - Memorial University
05.2022 - 09.2022
- Screened calls and emails and responded accordingly to support executive correspondence.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Workforce Development Officer
Canadian Coast Guard
03.2022 - 04.2022
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions
- Coded over 100 acquisition card transactions using SAP system
- Interviewed award winners and wrote their biographies for ceremonies
- Ordered milestone and immediate awards gifts for recipients
- Created user guides for SAP coding and award ordering procedures
Training and Onboarding Officer
Canadian Coast Guard, John's
04.2021 - 03.2022
- Coordinated regional training events in partnership with CCG and DFO stakeholders
- Monitored, adjusted and reported progress against costed training plans, identifies trends, produces stats and provides advice to
- Monitored and tracked employee training on behalf of directorates using various tracking systems and maintained up-to date database of all training required for each position
- Developed, maintained and delivered general on-boarding information, guidelines and presentations and serves as main point of contact for new regional CCG employees.
- Successfully coded acquisition card using SAP system
- Created and delivered bi-monthly training sessions region wide to over 300 attendees regarding using the internal training tracking system.
National Identity Services Officer
Service Canada
10.2020 - 03.2021
- Received, determined needs, and responded to questions from internal and external clients on national identity management programs and SIN/SIR service offerings and provided value added information, advice and guidance on program and service requirements
- Conducted fact-finding and non-complex investigations with clients, resolved SIN/SIR client issues, where possible
- Provided assistance with electronic exchanges; and promoted and encouraged citizens to access and use these electronic service channels
- Identified potentially fraudulent information/activity and referred to the appropriate unit for investigation.
Customer Service Agent
PAL Airlines
01.2017 - 10.2020
- Assist Customers through all phases of their booking in accordance to
- Customer Service policies, company procedures and safety and regulatory processes
- Managed small team of ramp agents to ensure policies and procedures are followed
- This increased team productivity by decreasing flight ground time by 20%
- Responded proactively and positively to rapid change
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
Registration Clerk
Real Estate Council of Ontario
02.2014 - 12.2016
- Provided registration services by reviewing form for completeness, accuracy and conformity with the relevant sections of the Real Estate and Business Brokers Act, 2002
- Maintained an electronic content management system to open various application work assignments
- Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations
- Conducted interviews with individuals to obtain all required information
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
Administration Clerk
Real Estate Council of Ontario
06.2013 - 02.2014
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Answered over 100 calls each day on multi-line telephone systems, supporting communication needs of 150 staff members.
Education
BBA - Management
University of Athabasca
Athabasca, AB 01.2024 - Current
Diploma - Business, Management, Project Management
George Brown College
Toronto, ON 01.2009 - 04.2012
High School Diploma -
Eric G. Lambert School
Churchill Falls, NL 09.1996 - 06.2007
Skills
Presentation Skills
Effective communication skills
Microsoft Office Suite
Collaborative Work
Customer Relations
Timeline
Secretary
Faculty of Medicine - Memorial University
04.2024 - Current
BBA - Management
University of Athabasca
01.2024 - Current
Executive Assistant to the Chief Operating Officer
Faculty Of Medicine - Memorial University
05.2022 - 09.2022
Workforce Development Officer
Canadian Coast Guard
03.2022 - 04.2022
Training and Onboarding Officer
Canadian Coast Guard, John's
04.2021 - 03.2022
National Identity Services Officer
Service Canada
10.2020 - 03.2021
Customer Service Agent
PAL Airlines
01.2017 - 10.2020
Registration Clerk
Real Estate Council of Ontario
02.2014 - 12.2016
Administration Clerk
Real Estate Council of Ontario
06.2013 - 02.2014
Diploma - Business, Management, Project Management
George Brown College
01.2009 - 04.2012
High School Diploma -
Eric G. Lambert School
09.1996 - 06.2007
Intellex Support
RCMP
9 2022 - 03.2024
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