Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Charlotte Pascucci

Toronto,Ontario

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, while maintaining strong communication with team members and guests.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Black Angus Steakhouse
07.2025 - Current
  • Provided exceptional customer service in a fast-paced environment..
  • Assisted with inventory management and stock rotation.
  • Studied trends related to craft cocktails and specialty drinks to stay competitive.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Server

Black Angus Steakhouse
11.2023 - Current
  • Processed customer orders accurately and efficiently using Silverware POS systems.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Inventory logging, and invoice organization.
  • Event setup and service for over 250 guests.

Server

The Chefs' House
09.2023 - 12.2023
  • Operated Touch Bistro POS terminals to input orders, split bills, and calculate totals.
  • Participated in team meetings to discuss service improvements and feedback.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Server Assistant

Black Angus Steakhouse
Toronto, Canada
07.2021 - 11.2023
  • Established successful systems between FOH and BOH to maintain effective communication.
  • Adequately served over 200 guests during peak season.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Trained newly hired server assistants on service standards and procedures.

Host

Black Angus Steakhouse
Toronto, Canada
07.2021 - 11.2023
  • Answered customer questions about hours, seating, and menu information.
  • I took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Assisted managers with quickly resolving service and food-related issues.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Counter Service

Magic Spot Grill
Toronto, Canada
07.2021 - 10.2021
  • Processed cash, debit and credit card payments.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Helped customers choose items based on menu options, dietary needs and preferences.

Education

Graduate Certificate - Food And Beverage - Restaurant Management

George Brown College
Toronto, ON
04-2024

High School Diploma -

Richview Collegiate Institute
Toronto, ON
06.2022

Skills

  • Extensive organization
  • Ability to work in a fast-paced environment
  • Able to work solo and in a team setting
  • Verbal and digital communication
  • Microsoft platforms: Excel, Sheets, Word,
  • Social media: Instagram, Facebook, LinkedIn, etc
  • Creative tools: Canva, Vistacreate, and Pixlr

Certification

  • Smart Serve
  • Red Cross, First Aid & CPR
  • Food Handling

Volunteer Experience

  • Salvation Army soup kitchen
  • Indigenous youth clothing drive

Timeline

Bartender

Black Angus Steakhouse
07.2025 - Current

Server

Black Angus Steakhouse
11.2023 - Current

Server

The Chefs' House
09.2023 - 12.2023

Server Assistant

Black Angus Steakhouse
07.2021 - 11.2023

Host

Black Angus Steakhouse
07.2021 - 11.2023

Counter Service

Magic Spot Grill
07.2021 - 10.2021

Graduate Certificate - Food And Beverage - Restaurant Management

George Brown College

High School Diploma -

Richview Collegiate Institute
Charlotte Pascucci