Charlotte Pascucci
Toronto,Ontario
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, while maintaining strong communication with team members and guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Black Angus Steakhouse
07.2025 - Current
- Provided exceptional customer service in a fast-paced environment..
- Assisted with inventory management and stock rotation.
- Studied trends related to craft cocktails and specialty drinks to stay competitive.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Black Angus Steakhouse
11.2023 - Current
- Processed customer orders accurately and efficiently using Silverware POS systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Inventory logging, and invoice organization.
- Event setup and service for over 250 guests.
Server
The Chefs' House
09.2023 - 12.2023
- Operated Touch Bistro POS terminals to input orders, split bills, and calculate totals.
- Participated in team meetings to discuss service improvements and feedback.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server Assistant
Black Angus Steakhouse
Toronto, Canada
07.2021 - 11.2023
- Established successful systems between FOH and BOH to maintain effective communication.
- Adequately served over 200 guests during peak season.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Trained newly hired server assistants on service standards and procedures.
Host
Black Angus Steakhouse
Toronto, Canada
07.2021 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- I took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Assisted managers with quickly resolving service and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Counter Service
Magic Spot Grill
Toronto, Canada
07.2021 - 10.2021
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Helped customers choose items based on menu options, dietary needs and preferences.
Education
Graduate Certificate - Food And Beverage - Restaurant Management
George Brown College
Toronto, ON04-2024
High School Diploma -
Richview Collegiate Institute
Toronto, ON06.2022
Skills
- Extensive organization
- Ability to work in a fast-paced environment
- Able to work solo and in a team setting
- Verbal and digital communication
- Microsoft platforms: Excel, Sheets, Word,
- Social media: Instagram, Facebook, LinkedIn, etc
- Creative tools: Canva, Vistacreate, and Pixlr
Certification
- Smart Serve
- Red Cross, First Aid & CPR
- Food Handling
Volunteer Experience
- Salvation Army soup kitchen
- Indigenous youth clothing drive
Timeline
Bartender
Black Angus Steakhouse
07.2025 - Current
Server
Black Angus Steakhouse
11.2023 - Current
Server
The Chefs' House
09.2023 - 12.2023
Server Assistant
Black Angus Steakhouse
07.2021 - 11.2023
Host
Black Angus Steakhouse
07.2021 - 11.2023
Counter Service
Magic Spot Grill
07.2021 - 10.2021
Graduate Certificate - Food And Beverage - Restaurant Management
George Brown College
High School Diploma -
Richview Collegiate Institute