Charlotte McCallister
Auburn
Summary
Organized and detail-oriented professional with a robust background in customer service and food preparation. Known for effectively managing multiple tasks while ensuring compliance with health standards and delivering exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service/Deli
Meadow Vista Expressmart
Meadow Vista, CA
02.2024 - 05.2026
- Provided exceptional customer service, resolving queries and ensuring satisfaction.
- Cash handling, preparing deposits
- Preparing food for deli/hot case
- Maintained a clean work environment within standards of California Health Department.
- Data entry/Bookkeeping daily product total along with various clerical work
- Conducted regular quality checks to ensure compliance with company standards and policies.
- Developed strong relationships with customers, fostering loyalty through personalized service interactions.
- Contributed to team success by stepping up during periods of high call volume or staff shortages without compromising on service quality.
- Utilized point-of-sale systems to accurately process transactions and track sales data.
Customer Service/ Baker and Deli
Mar-Val Sierra Market
Colfax, CA
09.2022 - 06.2024
- Prepared a variety of baked goods, ensuring consistency in taste and presentation.
- Operated commercial baking equipment to produce large quantities efficiently.
- Monitored inventory levels, minimizing waste through effective stock management practices.
- Developed new recipes, incorporating seasonal ingredients to enhance product offerings.
- Implemented quality control measures to maintain high standards of product freshness and safety.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Engaged customers by providing samples and gathering feedback to refine product selection.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
Customer Service/Deli Bakery
Holiday Market
Meadow Vista, CA
01.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of workspace, promoting a safe and efficient environment.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Inspected goods to establish accurate pricing and labeling.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Used utensils and equipment to portion, wrap and display bakery items.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
Sales Associate/Customer Service/Deli Clerk
A&R Custom Butchering
Red Bluff, CA
09.2018 - 03.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained new staff on proper slicing techniques and customer service protocols.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Education
High School Diploma -
Colfax High School
Colfax, CANo Degree -
Sierra College
Rocklin, CA06-2029
Skills
- Organization
- Customer focus
- Documentation
- Complaint handling
- Clean driving record
- Professional appearance
- Teamwork
- Customer service
- Safe food handling
- First aid and CPR certified
- Data entry skills
- Sales transactions
- Computer proficiency
Certification
- Food Handler Certificate, [Company Name] - [Timeframe]
Timeline
Customer Service/Deli
Meadow Vista Expressmart
02.2024 - 05.2026
Customer Service/ Baker and Deli
Mar-Val Sierra Market
09.2022 - 06.2024
Customer Service/Deli Bakery
Holiday Market
01.2021 - 08.2022
Sales Associate/Customer Service/Deli Clerk
A&R Custom Butchering
09.2018 - 03.2020
High School Diploma -
Colfax High School
No Degree -
Sierra College