CHARLOTTE MASTERS
Selkirk,Manitoba
Summary
- Ability and experience directing a team of 10+ people in a managerial role.
- Possesses excellent time management and organizational skills.
- Able to communicate clearly and effectively, both verbally and in written correspondence.
- Knowledge of Microsoft Office (Teams, Word, Outlook, PowerPoint, Excel).
- Knowledge of Workforce ESP, Sogica, SAP, Learnflex
- Experience problem solving under pressure.
- Experience working in Tyndall housekeeping.
- Experience in food service, knowledgeable regarding food safety procedures.
- Exemplary interpersonal skills and able to work independently or as a team.
- Thorough understanding of confidentiality.
- Criminal Record Check with Vulnerable Sector search & Adult Abuse Registry Checks has been provided to SMHC as of June 2022.
Overview
12
12
years of professional experience
Work History
Support Service Worker
Selkirk Mental Health Centre
06.2022 - Current
- Trained in various positions such as Laundry, Linen and Garbage, Porter, Scrubber, and Areas 1-8
- Experience using equipment such as scrubber, burnisher, steamer, iScrub, and laundry machines
- Independently completes linen cancellation
- Assists with putting away Laundry supplies order
- Alerts acting team leader to maintenance and safety issues
- Experience checking phone messages, calling in staff, and documenting absences according to posted Laundry Room procedures.
- Assisted in the training and development of new support staff, contributing to a stronger team performance.
- Knowledge of Workforce ESP, Learnflex, Sogica, SAP
Administrative Assistant
Tim Hortons
06.2017 - 06.2022
- Responsible for money handling and bank deposits
- Ensured books were balanced using Excel spreadsheets
- Used Outlook to send month-end reports
- Printed receipts and fill reports
- Counted and divided team member tips based on hours worked
- Communicated with store owner, manager, and general manager.
Team Member/Supervisor/Assistant Manager
Tim Hortons
03.2012 - 02.2021
- Performed in various roles, including leadership such as Assistant Manager
- As Assistant Manager, led shifts of 10+ people at a time
- De-escalated negative customer interactions and engaged in leading conflict resolution between staff
- Scheduled staff to cover 3 different shifts in a 24 hour establishment (morning, evening, overnight)
- Assigned staffs daily positions according to personal strengths
- Edited and monitored staff timecards via online Clearview program
- Created tickets for maintenance issues, as well as requesting supplies
- Completed online safety logs, including food temperatures
- Completed Manager Walkthrough checklists and reported issues to maintenance using the Owl Ops application (creating work orders)
- Assisted in planning multiple Camp Day Fundraising events for the Tim Hortons Foundation Camps
- Planned and organized 2018 staff Holiday party.
Education
GED -
Lord Selkirk Regional Secondary
Selkirk, MB06.2010
Skills
- Flexibility
- Active Learning
- Documentation
- Tactfulness
- Customer Service
- Positive Attitude
- Problem-Solving
- Clear Communication
References
Available upon request
Languages
English
Timeline
Support Service Worker
Selkirk Mental Health Centre
06.2022 - Current
Administrative Assistant
Tim Hortons
06.2017 - 06.2022
Team Member/Supervisor/Assistant Manager
Tim Hortons
03.2012 - 02.2021
GED -
Lord Selkirk Regional Secondary