Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

CHARLOTTE MASTERS

Selkirk,Manitoba

Summary

  • Ability and experience directing a team of 10+ people in a managerial role.
  • Possesses excellent time management and organizational skills.
  • Able to communicate clearly and effectively, both verbally and in written correspondence.
  • Knowledge of Microsoft Office (Teams, Word, Outlook, PowerPoint, Excel).
  • Knowledge of Workforce ESP, Sogica, SAP, Learnflex
  • Experience problem solving under pressure.
  • Experience working in Tyndall housekeeping.
  • Experience in food service, knowledgeable regarding food safety procedures.
  • Exemplary interpersonal skills and able to work independently or as a team.
  • Thorough understanding of confidentiality.
  • Criminal Record Check with Vulnerable Sector search & Adult Abuse Registry Checks has been provided to SMHC as of June 2022.

Overview

12
12
years of professional experience

Work History

Support Service Worker

Selkirk Mental Health Centre
06.2022 - Current
  • Trained in various positions such as Laundry, Linen and Garbage, Porter, Scrubber, and Areas 1-8
  • Experience using equipment such as scrubber, burnisher, steamer, iScrub, and laundry machines
  • Independently completes linen cancellation
  • Assists with putting away Laundry supplies order
  • Alerts acting team leader to maintenance and safety issues
  • Experience checking phone messages, calling in staff, and documenting absences according to posted Laundry Room procedures.
  • Assisted in the training and development of new support staff, contributing to a stronger team performance.
  • Knowledge of Workforce ESP, Learnflex, Sogica, SAP


Administrative Assistant

Tim Hortons
06.2017 - 06.2022
  • Responsible for money handling and bank deposits
  • Ensured books were balanced using Excel spreadsheets
  • Used Outlook to send month-end reports
  • Printed receipts and fill reports
  • Counted and divided team member tips based on hours worked
  • Communicated with store owner, manager, and general manager.

Team Member/Supervisor/Assistant Manager

Tim Hortons
03.2012 - 02.2021
  • Performed in various roles, including leadership such as Assistant Manager
  • As Assistant Manager, led shifts of 10+ people at a time
  • De-escalated negative customer interactions and engaged in leading conflict resolution between staff
  • Scheduled staff to cover 3 different shifts in a 24 hour establishment (morning, evening, overnight)
  • Assigned staffs daily positions according to personal strengths
  • Edited and monitored staff timecards via online Clearview program
  • Created tickets for maintenance issues, as well as requesting supplies
  • Completed online safety logs, including food temperatures
  • Completed Manager Walkthrough checklists and reported issues to maintenance using the Owl Ops application (creating work orders)
  • Assisted in planning multiple Camp Day Fundraising events for the Tim Hortons Foundation Camps
  • Planned and organized 2018 staff Holiday party.

Education

GED -

Lord Selkirk Regional Secondary
Selkirk, MB
06.2010

Skills

  • Flexibility
  • Active Learning
  • Documentation
  • Tactfulness
  • Customer Service
  • Positive Attitude
  • Problem-Solving
  • Clear Communication

References

Available upon request

Languages

English

Timeline

Support Service Worker

Selkirk Mental Health Centre
06.2022 - Current

Administrative Assistant

Tim Hortons
06.2017 - 06.2022

Team Member/Supervisor/Assistant Manager

Tim Hortons
03.2012 - 02.2021

GED -

Lord Selkirk Regional Secondary

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CHARLOTTE MASTERS