Charlotte Martens
High Level,AB
Summary
Highly skilled candidate experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to maintaining high standards for confidentiality, productivity and accuracy.
Overview
9
9
years of professional experience
Work History
Maintenance Clerk
Tolko Industries
06.2024 - 05.2025
- Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
- Input data into spreadsheets and databases.
- Increased overall productivity by effectively prioritizing maintenance tasks based on urgency and resources available.
Parts Advisor
NorthStar Chrysler
07.2023 - 05.2024
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
Service Advisor
True North Ford
05.2022 - 07.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Administrative Assistant
13 Mile Autobody Ltd
01.2016 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Oversaw payroll processing, maintaining accuracy while ensuring timely payments to all employees.
Education
Red Seal - Automotive Refinishing
Northern Alberta Institute of Technology
Edmonton, AB06-2023
High School Diploma -
Transition At The YMCA
Edmonton, AB08-2011
Skills
- Maintenance scheduling
- Equipment inspection
- Work order processing
- Customer service
- Time management
- Accounts payable
- Problem-solving
- Multitasking
- Reliability
Languages
English
Native or Bilingual
Timeline
Maintenance Clerk
Tolko Industries
06.2024 - 05.2025
Parts Advisor
NorthStar Chrysler
07.2023 - 05.2024
Service Advisor
True North Ford
05.2022 - 07.2023
Administrative Assistant
13 Mile Autobody Ltd
01.2016 - 05.2022
Red Seal - Automotive Refinishing
Northern Alberta Institute of Technology
High School Diploma -
Transition At The YMCA
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