Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Martens

High Level,AB

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Parts Advisor

North Star Chrysler
High Level
06.2023 - 05.2024
  • Processed customer orders, returns, and exchanges professionally.
  • Managed inventory, restocked shelves, and maintained organized displays.
  • Located and labeled parts to maintain organized inventory of stock.
  • Ordered or purchased supplies to maintain optimum inventory.
  • Processed payments from customers for purchased parts.
  • Created invoices for each sale transaction.

Service Advisor

True North Ford
High Level
05.2022 - 06.2023
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Resolved customer complaints in an efficient and courteous manner.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Prepared invoices for services rendered and collected payments from customers.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.

Administrative Assistant

13 Mile Autobody LTD
High Level
05.2016 - 05.2022
  • Scheduled appointments between clients and customers and internal staff members.
  • Processed invoices for payment using accounting software applications.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Facilitated communication between different departments within the organization.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Reviewed customer orders to ensure accuracy of product, quantity and pricing.

Education

Red Seal Refinisher - Autobody

Northern Alberta Institute of Technology
Edmonton, AB
05-2022

Skills

  • Ordering parts
  • Invoice Processing
  • Stock control
  • Order Fulfillment
  • Maintenance schedules
  • Customer Service

Timeline

Parts Advisor

North Star Chrysler
06.2023 - 05.2024

Service Advisor

True North Ford
05.2022 - 06.2023

Administrative Assistant

13 Mile Autobody LTD
05.2016 - 05.2022

Red Seal Refinisher - Autobody

Northern Alberta Institute of Technology

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Charlotte Martens