Charlotte Martens
High Level,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Parts Advisor
North Star Chrysler
High Level
06.2023 - 05.2024
- Processed customer orders, returns, and exchanges professionally.
- Managed inventory, restocked shelves, and maintained organized displays.
- Located and labeled parts to maintain organized inventory of stock.
- Ordered or purchased supplies to maintain optimum inventory.
- Processed payments from customers for purchased parts.
- Created invoices for each sale transaction.
Service Advisor
True North Ford
High Level
05.2022 - 06.2023
- Ensured that all customer inquiries were handled promptly and accurately.
- Resolved customer complaints in an efficient and courteous manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Administrative Assistant
13 Mile Autobody LTD
High Level
05.2016 - 05.2022
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
Education
Red Seal Refinisher - Autobody
Northern Alberta Institute of Technology
Edmonton, AB05-2022
Skills
- Ordering parts
- Invoice Processing
- Stock control
- Order Fulfillment
- Maintenance schedules
- Customer Service
Timeline
Parts Advisor
North Star Chrysler
06.2023 - 05.2024
Service Advisor
True North Ford
05.2022 - 06.2023
Administrative Assistant
13 Mile Autobody LTD
05.2016 - 05.2022
Red Seal Refinisher - Autobody
Northern Alberta Institute of Technology