Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charlotte Marr

Acton

Summary

I am currently looking for a part-time position to supplement my income and support my family. My over 20 year experience with customer service roles, I hope will be an asset to your business.


I am currently a File Administrator with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

24
24
years of professional experience

Work History

File Administrator

ClaimSecure
02.2022 - Current
  • Primarily working in pricing, retrieving documents from manufacturers and outside sources to allow for acurate payments of drugs for our clients.
  • Entering new drugs as they come on the market, ensuring that they are entered in accordance with Health Canada Guidelines
  • Regularly communicating with Manufacturers to ensure that all information on products are correct and accurate including availability on the market and pricing.
  • Supported timely decision-making with prompt retrieval of requested documents for managerial review.
  • Enhanced team efficiency with regular audits to identify and rectify discrepancies in the filing system. Including regularly utilizing Excel to streamline calculations.
  • Collaborated with IT department to implement secure cloud storage solutions, safeguarding essential files from loss or damage.
  • Trained new staff members on best practices for file administration, ensuring seamless integration into established workflows.
  • Maintained strict confidentiality of sensitive information by adhering to company protocols and data privacy laws.
  • Served as the go-to resource for all file-related inquiries, providing timely and accurate support to colleagues and management.
  • Minimized risks associated with data breaches by conducting regular security audits and employing robust encryption methods for sensitive files.

Pharmacy Assistant

Loblaw Companies
10.2001 - 07.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Supported operations with filing, copying and faxing.

Education

General Arts And Science

Niagara College
Welland
06-2002

Skills

  • Teamwork and cooperation
  • Decision-making
  • Analytical thinking
  • Effective communication
  • Customer service
  • Time management
  • Organizational skills
  • Data entry proficiency
  • Work prioritization
  • Deadline management

Languages

English

Timeline

File Administrator

ClaimSecure
02.2022 - Current

Pharmacy Assistant

Loblaw Companies
10.2001 - 07.2023

General Arts And Science

Niagara College

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Charlotte Marr