Summary
Overview
Work History
Education
Skills
Awards/Scolarships
Timeline
Waitress

Charlotte MacKenzie

Toronto,Canada

Summary

Experienced with applying engineering principles to real-world problems, leading to impactful solutions. Utilizes analytical skills and technical knowledge to enhance operational efficiency. Track record of effective team collaboration and project completion.

Overview

7
7

Years of experience

Work History

Guest Services

Lumina Resort
06.2024 - 09.2024
  • Assisted in maintaining common areas, ensuring guest satisfaction with cleanliness.
  • Responded promptly to guest requests for additional amenities or housekeeping services.
  • Trained new housekeeping staff on cleaning protocols and safety procedures.
  • Handled high-volume calls, demonstrating strong communication and problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

End-of-season support

Lumina Resort
08.2023 - 09.2023
  • Worked well in a team setting, providing support and guidance.
  • Facilitated team-building exercises, promoting cooperation and social skills among participants of kids camp.
  • Monitored camper behavior, providing guidance and conflict resolution to maintain a positive atmosphere
  • Worked effectively in fast-paced environments.
  • Delivered food orders to tables efficiently, ensuring prompt service and guest satisfaction.

Waitress

Lumina Resort
06.2025 - 09.2025
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Coordinated with kitchen staff to ensure timely and accurate order delivery.
  • Trained new staff on menu offerings, service standards, and operational procedures.
  • Resolved customer complaints promptly, fostering a positive dining atmosphere and loyalty.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Ski Coach

Muskoka Ski Club
01.2023 - 01.2024
  • Designed and implemented tailored training programs for diverse skill levels.
  • Analyzed athlete performance data to refine coaching strategies and enhance individual growth.
  • Developed safety protocols to mitigate risks during training sessions and competitions.
  • Established strong relationships with athletes'' families, maintaining open lines of communication regarding progress and expectations.

Jelly beans camp instructor

Lake of Bays Tennis Club
01.2021 - 01.2023
  • Designed and implemented engaging tennis drills to enhance skill development and teamwork among participants.
  • Coordinated daily camp schedules, ensuring smooth operations and adherence to safety protocols.
  • Mentored junior instructors, providing training on teaching techniques and effective communication strategies.
  • Developed strong relationships with campers and their families through regular communication and feedback.

Court attendant

Lake of Bays Tennis Club
01.2019 - 01.2021
  • Maintained cleanliness and organization of facilities to enhance visitor experience.
  • Managed daily court schedules to ensure optimal usage and member satisfaction.
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Streamlined appointment scheduling processes, improving overall workflow efficiency for the team.

Education

Highschool -

Greenwood College School
06.2025

General Engineering -

The University of Western Ontario
London, ON
04-2029

Skills

  • Team leadership
  • Conflict resolution
  • Performance analysis
  • High-pressure decision making
  • Data analysis
  • Problem resolution
  • Customer service

Awards/Scolarships

• Western University Alexander Charles Spencer Faculty Of Engineering Admission Scholarship (October 2025)

• Ontario Tech University robotics competition Women In STEM Award (November 2023)


Timeline

Waitress

Lumina Resort
06.2025 - 09.2025

Guest Services

Lumina Resort
06.2024 - 09.2024

End-of-season support

Lumina Resort
08.2023 - 09.2023

Ski Coach

Muskoka Ski Club
01.2023 - 01.2024

Jelly beans camp instructor

Lake of Bays Tennis Club
01.2021 - 01.2023

Court attendant

Lake of Bays Tennis Club
01.2019 - 01.2021

Highschool -

Greenwood College School

General Engineering -

The University of Western Ontario
Charlotte MacKenzie