Years of experience
Charlotte MacKenzie
Toronto,Canada
Summary
Experienced with applying engineering principles to real-world problems, leading to impactful solutions. Utilizes analytical skills and technical knowledge to enhance operational efficiency. Track record of effective team collaboration and project completion.
Overview
7
7
Work History
Guest Services
Lumina Resort
06.2024 - 09.2024
- Assisted in maintaining common areas, ensuring guest satisfaction with cleanliness.
- Responded promptly to guest requests for additional amenities or housekeeping services.
- Trained new housekeeping staff on cleaning protocols and safety procedures.
- Handled high-volume calls, demonstrating strong communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
End-of-season support
Lumina Resort
08.2023 - 09.2023
- Worked well in a team setting, providing support and guidance.
- Facilitated team-building exercises, promoting cooperation and social skills among participants of kids camp.
- Monitored camper behavior, providing guidance and conflict resolution to maintain a positive atmosphere
- Worked effectively in fast-paced environments.
- Delivered food orders to tables efficiently, ensuring prompt service and guest satisfaction.
Waitress
Lumina Resort
06.2025 - 09.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Resolved customer complaints promptly, fostering a positive dining atmosphere and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Ski Coach
Muskoka Ski Club
01.2023 - 01.2024
- Designed and implemented tailored training programs for diverse skill levels.
- Analyzed athlete performance data to refine coaching strategies and enhance individual growth.
- Developed safety protocols to mitigate risks during training sessions and competitions.
- Established strong relationships with athletes'' families, maintaining open lines of communication regarding progress and expectations.
Jelly beans camp instructor
Lake of Bays Tennis Club
01.2021 - 01.2023
- Designed and implemented engaging tennis drills to enhance skill development and teamwork among participants.
- Coordinated daily camp schedules, ensuring smooth operations and adherence to safety protocols.
- Mentored junior instructors, providing training on teaching techniques and effective communication strategies.
- Developed strong relationships with campers and their families through regular communication and feedback.
Court attendant
Lake of Bays Tennis Club
01.2019 - 01.2021
- Maintained cleanliness and organization of facilities to enhance visitor experience.
- Managed daily court schedules to ensure optimal usage and member satisfaction.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Streamlined appointment scheduling processes, improving overall workflow efficiency for the team.
Education
Highschool -
Greenwood College School
06.2025
General Engineering -
The University of Western Ontario
London, ON04-2029
Skills
- Team leadership
- Conflict resolution
- Performance analysis
- High-pressure decision making
- Data analysis
- Problem resolution
- Customer service
Awards/Scolarships
• Western University Alexander Charles Spencer Faculty Of Engineering Admission Scholarship (October 2025)
• Ontario Tech University robotics competition Women In STEM Award (November 2023)
Timeline
Waitress
Lumina Resort
06.2025 - 09.2025
Guest Services
Lumina Resort
06.2024 - 09.2024
End-of-season support
Lumina Resort
08.2023 - 09.2023
Ski Coach
Muskoka Ski Club
01.2023 - 01.2024
Jelly beans camp instructor
Lake of Bays Tennis Club
01.2021 - 01.2023
Court attendant
Lake of Bays Tennis Club
01.2019 - 01.2021
Highschool -
Greenwood College School
General Engineering -
The University of Western Ontario