Summary
Overview
Work History
Education
Skills
Volunteer Experience
Additional Information
Timeline
Generic

Charlotte Lyons

ON

Summary

Highly motivated, bilingual organizational communication specialist, with experience in both the public and private sectors. Experience engineering messages to help improve company image and prepare to support professionally written materials.

Overview

2
2
years of professional experience

Work History

Internal Communication Intern

Moneris Solutions
05.2023 - 09.2023
  • Prepared social media posts and videos with eye for viral content strategies.
  • Built strong relationships with media outlets and communications professionals to expand personal network.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Tracked key metrics using Google analytic reports and developed spreadsheets and data models.
  • Created various intranet website pages through Microsoft applications obtaining more than 300 daily views per page.
  • Promoted key campaigns, events and content using multiple tools (i.e. Marketing Cloud) to employees.
  • Managed internal communications tactics such as executive updates, product launches, and marketing campaigns, driving consistent schedule of fresh and compelling news for employees.
  • Work with internal communication management team to write new and creative articles to build employee engagement and support our Values and Culture.

Business Development Officer

Public Services And Procurement Canada
02.2023 - 05.2023
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in a fast-paced environment.
  • Led development of fresh social media packaging for PSPC hybrid back-to-work social media postings using Adobe Creative Suite and Canva.
  • Contributed to creating and sustaining networks and relationships with clients and areas in the Real Property sector by marketing quarterly newsletters with important business updates.
  • Edited and created correspondence from the Assistant Deputy Minister of Real Property Services to clients in real estate industry.
  • Contributed to creating and editing of social media captions for official Real Property Instagram LinkedIn, and X (formerly Twitter) accounts that earned more than 250 views.
  • Provided several teams within Real Property Services with French to English translations of internal and external documents.

Communication and Marketing Intern

Moneris Solutions
05.2022 - 08.2022
  • Assisted in creating written, video and image content for intranet employee website.
  • Scheduled article postings to advertise products, executive updates and engaging content to generate site traffic.
  • Helped with planning and hosting of town halls and sales conferences.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Performed office administrative duties to enhance team cohesiveness.
  • Support various communication teams on event content creation projects and product launches.
  • Created 100 company intranet web pages.

Customer Service Representative

The University Of Ottawa
09.2021 - 11.2021
  • Handled 60 customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided administrative support in main reception area of Housing Services.
  • Responded to requests and questions from current residents, future residents and guests by email, telephone and in person.
  • Managed generic inbox with customer relationship management system (CRM).
  • Receive payments on behalf of financial services.
  • Performed other administrative tasks related to customer services such as data entry, individual and mass mailouts, content creation for targeted groups and filing.

Education

Bachelor of Arts - Communications

University of Ottawa
Ottawa, ON
06.2023

Skills

  • Internal and External Communications
  • Microsoft Office
  • Creative Strategies
  • Canva
  • Data Visualization
  • Fluent in French and English
  • Social media Strategy
  • Strategic Planning
  • Adobe Systems Adobe Creative Cloud
  • Microsoft SharePoint
  • Google Analytics
  • Social Media Oversight

Volunteer Experience

Her Campus Writer (2023)

  • Worked alongside a team of volunteers writing for an on-campus magazine about topics in popular culture. For example, study tips, movies, and social media trends.

Habitat for Humanity (2019)

  • Traveled to Guatemala, as a member of a team of volunteers where we helped construct a house for a family in need.

Somerville Dance Academy dance summer camps (2016)

  • Helped coordinate dance routines and taught different technique classes including ballet, musical theatre, and jazz.

Additional Information

References available upon request

Timeline

Internal Communication Intern

Moneris Solutions
05.2023 - 09.2023

Business Development Officer

Public Services And Procurement Canada
02.2023 - 05.2023

Communication and Marketing Intern

Moneris Solutions
05.2022 - 08.2022

Customer Service Representative

The University Of Ottawa
09.2021 - 11.2021

Bachelor of Arts - Communications

University of Ottawa

Similar Profiles

CREATE PROFILE
Charlotte Lyons