Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Charlotte Lomond

Elmsdale

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Team Coach

Amex GBT
01.2020 - Current
  • Improved team performance by implementing effective coaching strategies and setting clear goals.
  • Increased employee retention through personalized coaching sessions and skill development programs.
  • Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
  • Reduced errors in daily tasks with thorough training sessions and regular feedback on individual performances.
  • Addressed underperformance issues promptly with corrective action plans designed to drive rapid improvement in targeted areas.
  • Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
  • Prepared reports by analyzing trends and data.

Corporate Travel Consultant

HRG
09.2006 - Current


  • Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Assisted in the implementation of new technologies aimed at improving operational efficiencies within the organization while maintaining a focus on enhancing customer experience.
  • Assist with monthly account corrections.
  • Troubleshoot online booking tool errors and open tickets if needed.
  • Sit in on implementation calls.

Airline Ticket Agent

Worldwide Flight Services
04.2005 - 01.2007
  • Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
  • Streamlined check-in process for faster boarding and improved passenger experience.
  • Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
  • Resolved customer complaints professionally and empathetically to retain loyalty.
  • Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
  • Verified passenger documentation to ensure compliance with international travel requirements.
  • Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.

Education

Travel And Tourism

Success College of Applied Arts And Technology
Truro, NS
11.2004

High School Diploma -

Musquodoboit Rural High School
Middle Musquodoboit, NS
06.2003

Skills

  • Recruitment - have conducted multiple interviews within our team Have also assisted with solo interviews within the GBT platform
  • Performance Management - conduct monthly 1-1's with my team and implement performance plans when needed This may include coaching, written/final warnings as well as termination of employment
  • Creative Thinking - always looking for new ways for our team to succeed
  • Time Management - ensure that tasks are done one time
  • Leadership Development - look for ways to work on my own personal development as well as helping my fellow team coach's with their own development, teaching them what I know

Languages

English
Native or Bilingual
French
Elementary

Certification

  • Volunteer Firefighter - June 2020 - Current

Timeline

Team Coach

Amex GBT
01.2020 - Current

Corporate Travel Consultant

HRG
09.2006 - Current

Airline Ticket Agent

Worldwide Flight Services
04.2005 - 01.2007

Travel And Tourism

Success College of Applied Arts And Technology

High School Diploma -

Musquodoboit Rural High School

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Charlotte Lomond