Charlotte Lavender-Mead
Calgary,AB
Summary
Analytical and results-driven with proven ability to think critically and solve complex problems, possessing strong research skills and excellent communication abilities. Demonstrated proficiency in data analysis and strategic planning, with keen eye for detail and commitment to confidentiality. Diligent prioritization of tasks in order of importance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Investigator & Research Analyst
Westbridge Ventures Canada
07.2025 - Current
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
CCTV Intelligence Officer
British Transport Police
09.2019 - 07.2025
- BTP CCTV Intelligence Unit assists in using various UK wide train operating companies software. We are granted access to their CCTV systems. I identify, track, download and distribute images to assist BTP officers on the ground with court cases, ongoing criminal activities and to anticipate real time events.
- Use specialized collection software and databases.
- Maintain high level of confidentiality whilst handling sensitive information.
- Adapt quickly in high-pressure environments, ensuring operational effectiveness.
- Work collaboratively with local authorities and the Police. To take proactive measures against threats.
- Provide real-time updates, ensuring effective insight into a situation during an emergency circumstances.
- Handle confidential material, ensuring compliance with regulation procedures.
- Facilitate training programs for junior officers, improving team competency levels.
- Stakeholder engagement, with local councils and businesses
Trainee Mortician
NHS
10.2015 - 09.2019
- Handled incoming calls and emails, ensuring prompt response.
- Demonstrated critical time management and organizational skills to balance studies alongside paid work.
- Monitored stock to maintain consistent supply for inventory.
- Working in histology
- Working with consultants
- Assisting with dissections, cutting blocks and processing slides.
- Liaising with undertakers, Coroner's Officers and providing emotional support to families.
- Helping to wash the deceased.
- Filing, disposing of and returning postmortem tissue.
- Booking deceased in and out the mortuary.
- Assisting and leading postmortems.
Front of house team member
Wagamama
10.2014 - 10.2015
- Accurately took orders, making menu recommendations as appropriate.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Verified completed orders and served guests at tables.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
General assistant
YMCA
06.2013 - 10.2014
- Handled cash transactions accurately, enhancing financial integrity.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Reception work. (Sales Assistant)
- Selling memberships to new customers
- Giving tours of the center.
- Hosting children's parties (Roller Skating Parties, Activity Parties)
- Working in the Holiday Club
- Working with a range of people with different abilities.
- Helping the children with different activities
- Serving people in the café.
Education
Cornwallis Academy
Maidstone, Kent07.2012
Science
Mid Kent College
Gillingham, KentSkills
- Imagery intelligence
- Customer service excellence
- Information gathering
- Creative and innovative thinking
- Forensic investigation specialist
- Initiative taking
- Ethical decision making
- Digital surveillance
- Time efficiency
- Resilient to stress
- First-aid certified
- Effective communication
Certification
First Aid
Languages
English
Native or Bilingual
Timeline
Investigator & Research Analyst
Westbridge Ventures Canada
07.2025 - Current
CCTV Intelligence Officer
British Transport Police
09.2019 - 07.2025
Trainee Mortician
NHS
10.2015 - 09.2019
Front of house team member
Wagamama
10.2014 - 10.2015
General assistant
YMCA
06.2013 - 10.2014
Science
Mid Kent College
Cornwallis Academy