Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Charlotte Lavender-Mead

Calgary,AB

Summary

Analytical and results-driven with proven ability to think critically and solve complex problems, possessing strong research skills and excellent communication abilities. Demonstrated proficiency in data analysis and strategic planning, with keen eye for detail and commitment to confidentiality. Diligent prioritization of tasks in order of importance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Investigator & Research Analyst

Westbridge Ventures Canada
07.2025 - Current
  • Carefully documented statements, observations, and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.

CCTV Intelligence Officer

British Transport Police
09.2019 - 07.2025
  • BTP CCTV Intelligence Unit assists in using various UK wide train operating companies software. We are granted access to their CCTV systems. I identify, track, download and distribute images to assist BTP officers on the ground with court cases, ongoing criminal activities and to anticipate real time events.
  • Use specialized collection software and databases.
  • Maintain high level of confidentiality whilst handling sensitive information.
  • Adapt quickly in high-pressure environments, ensuring operational effectiveness.
  • Work collaboratively with local authorities and the Police. To take proactive measures against threats.
  • Provide real-time updates, ensuring effective insight into a situation during an emergency circumstances.
  • Handle confidential material, ensuring compliance with regulation procedures.
  • Facilitate training programs for junior officers, improving team competency levels.
  • Stakeholder engagement, with local councils and businesses

Trainee Mortician

NHS
10.2015 - 09.2019
  • Handled incoming calls and emails, ensuring prompt response.
  • Demonstrated critical time management and organizational skills to balance studies alongside paid work.
  • Monitored stock to maintain consistent supply for inventory.
  • Working in histology
  • Working with consultants
  • Assisting with dissections, cutting blocks and processing slides.
  • Liaising with undertakers, Coroner's Officers and providing emotional support to families.
  • Helping to wash the deceased.
  • Filing, disposing of and returning postmortem tissue.
  • Booking deceased in and out the mortuary.
  • Assisting and leading postmortems.

Front of house team member

Wagamama
10.2014 - 10.2015
  • Accurately took orders, making menu recommendations as appropriate.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Verified completed orders and served guests at tables.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.

General assistant

YMCA
06.2013 - 10.2014
  • Handled cash transactions accurately, enhancing financial integrity.
  • Helped resolve customer queries promptly, fostering good relations with clients.
  • Reception work. (Sales Assistant)
  • Selling memberships to new customers
  • Giving tours of the center.
  • Hosting children's parties (Roller Skating Parties, Activity Parties)
  • Working in the Holiday Club
  • Working with a range of people with different abilities.
  • Helping the children with different activities
  • Serving people in the café.

Education

Cornwallis Academy
Maidstone, Kent
07.2012

Science

Mid Kent College
Gillingham, Kent

Skills

  • Imagery intelligence
  • Customer service excellence
  • Information gathering
  • Creative and innovative thinking
  • Forensic investigation specialist
  • Initiative taking
  • Ethical decision making
  • Digital surveillance
  • Time efficiency
  • Resilient to stress
  • First-aid certified
  • Effective communication

Certification

First Aid

Languages

English
Native or Bilingual

Timeline

Investigator & Research Analyst

Westbridge Ventures Canada
07.2025 - Current

CCTV Intelligence Officer

British Transport Police
09.2019 - 07.2025

Trainee Mortician

NHS
10.2015 - 09.2019

Front of house team member

Wagamama
10.2014 - 10.2015

General assistant

YMCA
06.2013 - 10.2014

Science

Mid Kent College

Cornwallis Academy

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Charlotte Lavender-Mead