Charlotte Kroes
Mount Forest,ON
Summary
Dynamic Office Administrator with a proven track record at One Mission Society-Canada, excelling in customer engagement and document management. Recognized for enhancing operational efficiency and safeguarding sensitive information. Adept at time management and fostering strong relationships, contributing to a positive work environment while ensuring meticulous record-keeping and administrative and bookkeeping support.
Overview
2026
2026
years of professional experience
Work History
Office Administrator
One Mission Society- Canada ( Men for Missions)
08.2002 - Current
- Answered phone, routing calls, directing calls, responding and following up with the messages.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep office efficient and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices including communication to secure countries.
- Assisted in event planning efforts for organization gatherings, Annual and Semi- Annual board meetings and fundraisers.
- Maintained a constituent data base, and used it for sending out and monitoring publication mailings, newsletters, and general communication.
- Managed travel arrangements, optimizing itineraries for cost-effectiveness and time management for teams traveling on mission trip.
- Estimated trip cost per person, sent out quote and price, collected payment, allocated expenses, and income according to each individuals trip cost.
- Reconciled account files and produced necessary reports.
- Received and monitored donations and work closely with donations officer to monitor income and expense, make transfer request for payments and open and close each project account as completed.
- Assisted the National Director with various aspects of the organizations business, activities and functions.
- Ability to work independently.
- Contributed to a positive work environment by fostering strong working relationships among colleagues and among constituents.
Bookkeeper
Retail Store - Simply Irresistible
1994 - 2000
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Completed tax forms in compliance with legal regulations.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
Certificate in Retail Co-op Program - Retail Sales And Operations
Humber College
Toronto, None06.
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Customer engagement
- Verbal communication
- Document management
- Office management
Languages
English
Timeline
Office Administrator
One Mission Society- Canada ( Men for Missions)
08.2002 - Current
Bookkeeper
Retail Store - Simply Irresistible
1994 - 2000
Certificate in Retail Co-op Program - Retail Sales And Operations
Humber College
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