Charlotte Killeen
San Diego,CA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. I am very organized, have strong computer skills in excel, and am very familiar with creating documents and reading spread sheets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Hostess
Rosati's Pizza
2022.06 - 2022.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Private Nanny
Private Client
2018.01 - Current
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Chiropractic Assistant
Satnick Chiropractic
2023.06 - 2023.08
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Answered phones to respond to customer questions, provide information and schedule appointments.
Education
Psychology
University of Colorado At Boulder
Boulder, CO05.2025
High School Diploma -
Cathedral Catholic High School
Del Mar05.2021
Skills
- Excellent Customer Service
- Educational Strategies
- Schedule Management
- Development of Social Skills
- Parental and Guardian Assistance
- Organization and Time Management
- Multi-Line Telephone Systems
- Guest Inquiries
- Front of House Management
- Computer Multitasking
- Exceptional Multitasking Skills
- Computer Technology
- Medical Billing
- Insurance Verification
- Payment Collection
- Patient Relations
- Appointment Scheduling
Timeline
Chiropractic Assistant
Satnick Chiropractic
2023.06 - 2023.08
Hostess
Rosati's Pizza
2022.06 - 2022.08
Private Nanny
Private Client
2018.01 - Current
Psychology
University of Colorado At Boulder
High School Diploma -
Cathedral Catholic High School
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