Charlotte Kemigisa
Summary
- Over 3-4 years of professional and knowledgeable office clerk in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
- Over 3 years of detail oriented team playing skills with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
- Self-motivated work ethic to perform effectively independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Msw
Berwick Retirement Communities
02.2021 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis and Prepare drafts of service agreements and contracts
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Prepare & distribute correspondence (such as notices and letters and maintain accurate client files ,and meeting materials
- Purchase orders ,contact providers with service issues and maintain digital files for properties
Child and Youth Worker (Program Coordinator)
Interior HomeCare Solutions
01.2021 - 11.2023
- Provided key emotional support to special needs youth.
- Coordinated family visits, medical appointments and therapy sessions for child and youth residents.
- Developed and implemented programs to support children's mental health and well-being.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Provided technical support to staff with necessary resources to carry out day to day activities successfully.
- Tracked and reported expenses accurately to manage program budgets..
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Tenant Support Worker
The Askwellness Society
10.2019 - 06.2021
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Administered assessments to identify clients' needs and establish treatment plans.
- Devised and implemented community-based programs to promote mental health awareness.
Support Worker
Canadian Mental Health Association
08.2019 - 05.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
- Educated clients and families on mental health, wellness and recovery topics.
Resident Care Aide
Nurse Next Door
07.2017 - 06.2020
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioural changes.
- Cooked tasty, nourishing meals for patients to promote better nutrition and administered medications to patients and remained vigilant for negative side effects.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Education
Bachelor of Business Administration -
Thompson Rivers University
Kamloops, BC12.2020
A Level -
Vienna College School
11.2016
Skills
- Training & Development
- Leadership skills&Decision making skills
- Computer skills &Communication skills
- Organizational skills
- Business management
- Microsoft Excel ,Access, Office, Outlook and Word
- Analytics
- Proofreading&Recruiting
- Filing
- Project management
- WordPress
- Marketing
- Facebook Advertising
- Appointment Scheduling
- Report and Proposal Writing,Minute Taking
- Database Management
- Office Administration&Accounting Support
- Report Development&Program Files Maintenance
- Data Collection
- Complex Problem-Solving
- Credit and Collections
- Excel Spreadsheets
- Administrative Support
- Meeting Planning
Certification
- CPR Certification, 11/2021, Present
- WHMIS, 02/2018, Present
- Mental Health First Aid, 07/2022, Present
- Occupational First Aid Level 1, 02/2021, Present
- Food Safe, 03/2019, Present
- Non-Violent Crisis Intervention training, 07/2022, Present
Timeline
Msw
Berwick Retirement Communities
02.2021 - 01.2024
Child and Youth Worker (Program Coordinator)
Interior HomeCare Solutions
01.2021 - 11.2023
Tenant Support Worker
The Askwellness Society
10.2019 - 06.2021
Support Worker
Canadian Mental Health Association
08.2019 - 05.2021
Resident Care Aide
Nurse Next Door
07.2017 - 06.2020
Bachelor of Business Administration -
Thompson Rivers University
A Level -
Vienna College School