Charlotte Kayembe
Lethbridge,Alberta
Summary
Driven administrative-assistant successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
5
5
years of professional experience
Work History
Foods and Bakery
D.C Cuisine
07.2021
- Helped serve meal to guests
- Learnt the basic of cooking
- Organize food stamps
- Served customers in a friendly respectful manner
Administrative Assistant
Christ Embassy Church
02.2019 - Current
- Assisted with first timers and helped them settle in
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Sales Associate
Bluenotes
11.2023 - 01.2024
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Cashier
Dairy Queen
04.2023 - 08.2023
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Babysitter
Self Employed
07.2021 - 12.2022
- Maintained a clean and organized living environment for infants, ensuring that all necessary supplies were well-stocked and readily available.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Enhanced infant care by providing personalized attention and maintaining a safe, nurturing environment.
- Assisted with light housekeeping duties as well as running errands.
Education
Bachelor of Science - Psychology
University of Lethbridge
Lethbridge, AB04.2027
Skills
- Problem-Solving
- Attention to Detail
- Goal Orientated
- Able to work effectively on a team and gain the cooperation of others
- Comfortable in greeting and waiting on customers
- Friendly, and adaptable
- Computer knowledgeable: Social media platforms, Ms Word and applications
Related Experience
- Server, 07/2021, 2022, D.C Cuisine, Calgary, Alberta, Arrange menu items for serving, Greet guests, provide information on menu items, and assemble plates, Clean and properly store and dispose of food and equipments, Prepare tables with special attention to sanitation, Deal with problems and complaints in a friendly manner, Provide excellent customer service, Active listening
- Babysitter, 07/2021, 2022, Private Clients, Entertain children and with games and other activities, Provides care for children inside and outside the home, Helps with homework and tutoring services, Prepares healthy meals, Complete light housework, Babysitting services
- Cashier, 04/2023, Dairy Queen, Calgary, Alberta, In charge of processing and receiving payments, Issuing receipts, Managing transactions with customers using cash registers, Scan goods and ensure pricing is accurate, Redeem stamps and coupons, Handle merchandise returns and exchanges
- Sales associate, 11/2023, 01/2024, Bluenotes, Calgary, Alberta, Greet customers as they enter the store., Answer customer questions and assist with requests., Execute purchases and returns at the cash register while checking for accuracy., Restock and organize merchandise on the sales floor., Resolve customer complaints and issues in a timely and professional manner.
Relevant Training
- Member of the rugby team, 2022- Notre Dame High school
- Current member of the University of Lethbridge rugby team
- Afrobeats dance club, 2020- Present
- Honour rolls awards 2020-2022 -Notre Dame High school
- First aid/ AED - 2021- Notre Dame High School
Skills Attributes
- Excellent communication and organizational skills
- Able to work effectively on a team and gain the cooperation of others
- Hardworking and professional
- Certified CPR/AED
- Learns and performs new tasks quickly
- Comfortable in greeting and waiting on customers
- Able to take direction and follow through with instructions
- Responsible, hardworking and trustworthy
- Computer knowledgeable: Social media platforms, Ms Word and applications.
- Friendly, and adaptable
- Goal Orientated
Volunteer Experience
Christ Embassy Church, 2019, Present, Responsible for writing reports and other formal submissions, Helping with first timers and visitor from other places of the world, Supervision and management of members of the church, In charge of balancing cash and accounting for the offerings, Proficient on basic accounting software( Microsoft Excel, Documents and Google Doc)
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Portuguese
Limited Working
French
Elementary
Spanish
Elementary
Timeline
Sales Associate
Bluenotes
11.2023 - 01.2024
Cashier
Dairy Queen
04.2023 - 08.2023
Babysitter
Self Employed
07.2021 - 12.2022
Foods and Bakery
D.C Cuisine
07.2021
Administrative Assistant
Christ Embassy Church
02.2019 - Current
Bachelor of Science - Psychology
University of Lethbridge
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