Charlotte Ives
Toronto,Ontario
Summary
Detail-oriented individual with exceptional communication skills and a hard-working attitude. Proven ability to handle multiple tasks effectively and efficiently in fast-paced restaurant environments. Recognized for taking proactive approaches to identify and address any possible issues, with a focus on optimizing tasks and supporting fellow team members.
Overview
10
10
years of professional experience
Work History
Bartender/ Server
Pizzeria Libretto
01.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender & Social Media Manager
Muddy York Brewing
07.2017 - 02.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Sourced & booked companies for weekly food pop-ups and facilitated successful events
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Busser
The Keg Steakhouse + Bar
08.2014 - 08.2015
- Reset and cleaned tables efficiently and meticulously to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Bachelor of Arts - Human Relations
Concordia University
Montreal, QC01.2020
Skills
Strong ability to multitask
Customer service
Liquor, beer, and wine knowledge
Highly reliable
Team player attitude
Timeline
Bartender/ Server
Pizzeria Libretto
01.2020 - Current
Bartender & Social Media Manager
Muddy York Brewing
07.2017 - 02.2024
Busser
The Keg Steakhouse + Bar
08.2014 - 08.2015
Bachelor of Arts - Human Relations
Concordia University
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