Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Green

Hawthorne,CA

Summary

Dynamic and dedicated professional with extensive experience at Publix Super Markets Inc. Proven track record in customer service and cash handling, enhancing customer satisfaction through effective communication and conflict resolution. Recognized for reliability and teamwork, consistently contributing to a positive shopping experience and maintaining high standards of cleanliness and organization.

Overview

29
29
years of professional experience

Work History

Cashier/Deli Clerk

Publix Super Markets Inc
08.2016 - 07.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure safety standards.
  • Collaborated with team members to manage high-volume service periods effectively.
  • Handled cash and credit transactions accurately, ensuring balanced registers at shift end.
  • Learned company policies and procedures to provide consistent service support.
  • Adapted quickly to new promotions and sales initiatives, informing customers promptly.
  • Contributed to inventory management by restocking merchandise as needed during shifts.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier/Deli Clerk

Courtney's New York Bagel
07.2016 - 03.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Maintenance Clerk/Purchasing Agent

K-Flex USA
05.1996 - 09.2015
  • Coordinated maintenance schedules to ensure optimal functionality of equipment and facilities.
  • Implemented inventory management systems for tracking supplies and materials efficiently.
  • Conducted regular inspections to identify maintenance needs, ensuring compliance with safety standards.
  • Developed training materials for new staff on maintenance procedures and safety protocols.
  • Streamlined workflows by reorganizing maintenance tasks to enhance productivity and reduce downtime.
  • Assisted in budget planning for maintenance operations, optimizing resource allocation effectively.
  • Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
  • Led initiatives to improve operational efficiency through process evaluation and adjustments as needed.
  • Provided critical support during emergencies such as power outages or natural disasters, working closely with colleagues to restore normalcy as quickly as possible.
  • Minimized disruption to ongoing operations during scheduled or emergency repairs by efficiently coordinating with relevant parties.
  • Increased overall productivity by effectively prioritizing maintenance tasks based on urgency and resources available.
  • Enhanced communication between departments by serving as liaison between management and maintenance personnel.
  • Supported budget planning efforts through detailed tracking of maintenance costs and resource allocation data.
  • Facilitated training programs for new hires, promoting consistent adherence to company policies and best practices in maintenance operations.
  • Optimized inventory management through thorough tracking of part usage, replenishment needs, and supplier relations.
  • Contributed to workplace safety by ensuring the proper disposal of hazardous materials and adhering to OSHA regulations.
  • Collaborated with other department leaders in developing strategies for continuous improvement in facility operations.
  • Contributed to cost savings initiatives by researching alternative suppliers for parts procurement without compromising quality.
  • Ensured efficient workflow by coordinating with maintenance technicians on job assignments and schedules.
  • Ensured compliance with local building codes and industry standards through diligent documentation management systems.
  • Improved equipment reliability by conducting regular maintenance checks and promptly addressing issues.
  • Implemented energy-saving initiatives through monitoring utility usage patterns and identifying areas for potential reductions in consumption.
  • Promoted equipment longevity by overseeing routine inspections, calibration, and testing procedures.
  • Assisted in reducing downtime by organizing and maintaining a comprehensive inventory of spare parts.
  • Enhanced team performance through proactive participation in staff meetings, sharing insights on best practices, challenges faced, and solutions implemented.
  • Monitored and updated filing systems to meet organization standards.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Maintained physical and computer-based filing systems.
  • Restored old files and archived completed files for future reference.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Compiled and inventoried documents for archival.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Established and maintained strong relationships with vendors to ensure timely delivery of goods.
  • Coordinated cross-departmental communication to align purchasing strategies with organizational goals.
  • Implemented inventory management systems that improved tracking and reduced excess stock levels.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Maintained complete documentation and records of all purchasing activities.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Streamlined purchasing processes for increased efficiency and reduced operational costs.
  • Supported company growth by identifying new suppliers and expanding the vendor base.
  • Purchase, receive, record and manage two set of inventory. Managed purchasing, dispersal and storage of supplies for over 200 employees. Receive all incoming UPS and freight shipments and teamed with accounting department on all maintenance invoices and approvals.
  • Responsible for ordering employee uniforms, lockers, keys.
  • Call contractors in for repairs and responssible for there time and paperwork.

Education

High School Diploma -

Passaic High School
Passaic, New Jersey

Associate of Arts -

William Paterson College
Wayne, New Jersey

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Guest inquiries
  • Attention to detail
  • ID verification
  • Product recommendations

Timeline

Cashier/Deli Clerk

Publix Super Markets Inc
08.2016 - 07.2025

Cashier/Deli Clerk

Courtney's New York Bagel
07.2016 - 03.2024

Maintenance Clerk/Purchasing Agent

K-Flex USA
05.1996 - 09.2015

High School Diploma -

Passaic High School

Associate of Arts -

William Paterson College
Charlotte Green