Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Charlotte Gardner

Ottawa

Summary

A passionate educator with customer success and clerical experience, I am looking to hone my skills and experience in an environment that motivates and challenges me. I am a committed team player who thrives in a supportive, fast-paced environment. I value kindness, communication, and autonomy in the workplace.

Overview

7
7
years of professional experience

Work History

Teacher

Ottawa-Carleton District School Board
Ottawa
10.2024 - Current

As a Long-Term Occasional (LTO) teacher with the Ottawa-Carleton District School Board (OCDSB), I teach students from Kindergarten to Grade 6. I am responsible for creating and implementing lesson plans that cater to the diverse needs of my students, ensuring that lessons are engaging and educational. I regularly communicate with parents to provide updates on their children's progress and maintain an open line of communication. I also collaborate with other teachers to align our teaching strategies and support student growth. Additionally, I manage the day-to-day well-being of my students, fostering a supportive and positive learning environment.

Customer Success Expert

RVezy
Ottawa
01.2024 - 10.2024

At RVezy, I focused primarily on client relations, ensuring customer satisfaction through daily communication via phone calls and emails. I also managed responses to client inquiries on RVezy's social media platforms, collaborating closely with the marketing team to ensure consistent and helpful interactions. Additionally, I was responsible for reporting website bugs to the development team, ensuring issues were addressed promptly to maintain a seamless user experience.

Teacher

The Element High School
Ottawa
08.2021 - 01.2024

At The Element High School, I taught English and Math to students in grades 7-9. I was responsible for supporting both the well-being and academic growth of my students, ensuring a positive learning environment. I maintained regular communication with parents to keep them informed about their children's progress. Additionally, I played an active role in organizing and promoting school events, contributing to the overall school community. I was also responsible for writing report cards, lesson planning, and implementing engaging lessons tailored to the needs of my students.

Administrative Assistant and Legal Clerk

Victor Vallance Blais LLP
Ottawa
02.2018 - 03.2020

At VVB, I worked as both an administrative assistant and clerk. As an administrative assistant, I was responsible for responding to client phone calls and emails promptly and processing monthly billing for the firm. In my role as a clerk, I worked closely with three lawyers, communicating with their clients to gather necessary information. I also managed filing legal reports, both physically and digitally, handled incoming mail, and ensured the general organization and upkeep of the office.

Education

Bachelor of Arts - Education

University of Ottawa
Ottawa, ON
05-2021

Bachelor of Arts - Psychology

University of Ottawa
Ottawa, ON
12-2017

High School Diploma -

Earl of March Secondary School
Kanata, ON
06-2012

Skills

  • Client relations
  • Event organization
  • Team collaboration
  • Schedule management
  • Self motivation
  • Instructional design
  • Behavior management
  • Interpersonal skills
  • Diversity and inclusion
  • Active listening
  • Empathy and patience
  • File management
  • Adaptability and flexibility
  • Communication skills
  • Problem solving
  • Critical thinking

Accomplishments

  • Varsity athlete on the University of Ottawa Gee-Gee's track and field team 2013-2017

Languages

English
Native/ Bilingual
French
Professional

Timeline

Teacher

Ottawa-Carleton District School Board
10.2024 - Current

Customer Success Expert

RVezy
01.2024 - 10.2024

Teacher

The Element High School
08.2021 - 01.2024

Administrative Assistant and Legal Clerk

Victor Vallance Blais LLP
02.2018 - 03.2020

Bachelor of Arts - Education

University of Ottawa

Bachelor of Arts - Psychology

University of Ottawa

High School Diploma -

Earl of March Secondary School
Charlotte Gardner