CHARLOTTE DOL
Sylvan Lake,AB
Summary
Collaborative leader partnering with coworkers to promote an engaged, empowering work culture. Strong track record in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Detail-oriented with exceptional communication and project management skills, adept at handling multiple tasks effectively and efficiently. Proactive in identifying and addressing issues, focused on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Owner and Founder
Flowers and Dusters House Cleaning
10.2022 - Current
- Providing excellent service above and beyond expectations.
- Excellent eye for detail
- Providing quality service to all clients.
- Generating invoices, keeping track of monthly expenses and personal schedule to ensure all clients are looked after.
Motivator
GoodLife Fitness
03.2023 - 03.2024
- Front desk administrator.
- In charge of memberships and payment
- Moving and organizing equipment
- General housekeeping duties
- Ensuring security and safety of patrons in our gym.
Residential Care worker
J. Garnons Williams Ltd.
10.2020 - 10.2022
- Building strong relationships with residents.
- Providing care, administration of medications, working as a team to ensure safety and quality of life of each resident.
- Being passionate and having patience for those around me.
- Being thorough with each resident's documentation.
Office Administrator
E.Roko Distributors, Nanaimo
08.2020 - 08.2021
- Responsible for invoicing customers, keeping an organized filing system and ensuring clients are properly billed for all products that have left the building.
- Being a team player in a fast paced environment where an individual needs to always be aware of all that is around.
- Driving forklift if necessary, taking orders from clients, keeping inventory of all products.
Night Auditor, Valet
DoubleTree by Hilton, Victoria
09.2017 - 01.2020
- Responsible for filing paperwork, minding the security and safety of the hotel, and entering transactions into the accounting log.
- Responsible for valeting cars for guests, as well as ensuring the safety and condition of the vehicle through quality checks at both intake and outtake.
- Offering guests tips on how to best enjoy their stay, and make the most of what Victoria has to offer.
Auxiliary Night Auditor, Valet, Front Desk Agent
Hotel Rialto, Victoria
02.2019 - 12.2019
- Handling of the Night Auditor position on weekends, carrying out security checks.
- Handling the valeting of cars for guests in a timely manner.
- Giving guests directions, advice, phoning taxis, making bookings.
- Working in a fast paced environment
Adventure Guide, Housekeeping
Strathcona Park Lodge, Campbell River
03.2017 - 09.2017
- Ensured guest experiences were positive and that their needs were attended to.
- Instructor for child activities, including: waterfront, rock-climbing, and zip-line.
Education
Health Care Aide -
Vancouver Island University
Nanaimo, BC05.2020
Secondary School -
Cowichan Secondary School
Duncan, BC01.2010
Skills
- Relationship building
- Verbal and written communication
- Financial management
- Business administration
- Administrative oversight
- Profit and loss analysis
- Sales oversight
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Scheduling
- Quality assurance
- Schedule management
- Records organization and management
- Customer retention
Accreditation
- Class 5 Driver's License
- OFA 1 First Aid
- HCA Certification
Timeline
Motivator
GoodLife Fitness
03.2023 - 03.2024
Owner and Founder
Flowers and Dusters House Cleaning
10.2022 - Current
Residential Care worker
J. Garnons Williams Ltd.
10.2020 - 10.2022
Office Administrator
E.Roko Distributors, Nanaimo
08.2020 - 08.2021
Auxiliary Night Auditor, Valet, Front Desk Agent
Hotel Rialto, Victoria
02.2019 - 12.2019
Night Auditor, Valet
DoubleTree by Hilton, Victoria
09.2017 - 01.2020
Adventure Guide, Housekeeping
Strathcona Park Lodge, Campbell River
03.2017 - 09.2017
Secondary School -
Cowichan Secondary School
Health Care Aide -
Vancouver Island University