Quick books
Charlotte Castillo
Administrative Assistant/ Customer Service
Long Beach
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
1
1
Language
Work History
Mailroom Coordinator/Facilities Assistant
Brinderson Construction (Marathon Petroleum)
10.2023 - Current
- Improved employee satisfaction by resolving mail-related issues in a timely manner.
- Ensured timely distribution of interoffice correspondence by establishing daily mail rounds.
- Enhanced productivity by maintaining a well-organized mailroom and accurate tracking of packages.
- Maintained a secure environment by implementing strict protocols for handling confidential documents.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation and compliance with company procedures.
- Streamlined mailroom operations by implementing an efficient sorting and distribution system.
- Monitored inventory levels and initiated supply orders, keeping the mailroom stocked with necessary materials.
- Trained new employees on mailroom processes, fostering team cohesion and adherence to best practices.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
- Optimized resource allocation through effective scheduling of shared spaces such as conference rooms or common areas.
- Facilitated smooth daily operations by promptly responding to inquiries from both internal staff members and external stakeholders.
- Assisted with logistical requirements for events and meetings.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
Vanilla Production Sorter
Tahitian Gold Co.
05.2021 - 02.2022
- Broke down, cleaned and sanitized work stations at end of shift.
- Prepared and built food items according to standardized recipes and directions.
- Stored food properly by adhering to food safety policies and procedures.
- Set up work stations, prep tables, service counters and steam tables.
- Worked in production to improve efficiency.
- Assisted management with procedures to cut costs while delivering quality products.
Sorter
Pacific Sintered Metals
12.2020 - 02.2021
- Opened incoming packages to sort according to sizes, batch numbers and types.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Formed, taped and lined cases for finished product packaging.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
Scanning Clerk
Hawaiian Ocean Transport
09.2020 - 11.2020
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Carried out day-to-day duties accurately and efficiently.
Driver
Lyft
11.2019 - 04.2020
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Employment Coach
Integrate Resources Institute
05.2019 - 11.2019
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Interviewed individuals and families to assess needs and provide informational resources.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Guided client through real-life job expectations while providing the necessary supports to help client behaviorally integrate into the community.
- Assisted in the development of individualized activities such as volunteer positions, recreation/leisure pursuits, and educational experiences.
Sales Floor Supervisor
Columbia Sportswear
08.2017 - 10.2018
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Demonstrated product and answered questions for prospective customers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set sales goals and tracked progress using Cronos.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Caregiver
In Home Supportive Services
01.2016 - 04.2017
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Transported patient via wheelchair to and from rehabilitation and daily activities.
- Built strong relationship with client to deliver emotional support and companionship.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Sales Associate
Kohls
06.2016 - 10.2016
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories and merchandise care.
Administrative Assistant
Kessler Plumbing And Heating
02.2014 - 05.2015
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability.
Administrative Assistant
Pro-Com Sheet Metal
08.2012 - 02.2014
- Performed filing, billing and routing messages to appropriate people for office of 5.
- Answered phones, called prospects and handled initial email contacts for applicants to Quickbooks program.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
Education
No Degree - Health Sciences
Oxnard College
Oxnard, CA 05.2001 -
High School Diploma -
Mira Loma Christian School
Riverside, CA 01.2009 - 01.2009
No Degree - Health Sciences
Long Beach City College
Long Beach, CA 05.2001 -
Skills
- Quality control
Work area sanitation
Production background
Multi-line Telephone Systems
Documentation and control
Filing and data archiving
Contract agreement preparation
Mail distribution
Invoice Processing
AP/AR proficiency
Administrative support
Scheduling
Inbound and outbound calling
Complaint resolution
Software
Microsoft word
Microsoft excel
Timeline
Mailroom Coordinator/Facilities Assistant
Brinderson Construction (Marathon Petroleum)
10.2023 - Current
Vanilla Production Sorter
Tahitian Gold Co.
05.2021 - 02.2022
Sorter
Pacific Sintered Metals
12.2020 - 02.2021
Scanning Clerk
Hawaiian Ocean Transport
09.2020 - 11.2020
Driver
Lyft
11.2019 - 04.2020
Employment Coach
Integrate Resources Institute
05.2019 - 11.2019
Sales Floor Supervisor
Columbia Sportswear
08.2017 - 10.2018
Sales Associate
Kohls
06.2016 - 10.2016
Caregiver
In Home Supportive Services
01.2016 - 04.2017
Administrative Assistant
Kessler Plumbing And Heating
02.2014 - 05.2015
Administrative Assistant
Pro-Com Sheet Metal
08.2012 - 02.2014
High School Diploma -
Mira Loma Christian School
01.2009 - 01.2009
No Degree - Health Sciences
Oxnard College
05.2001 -
No Degree - Health Sciences
Long Beach City College
05.2001 -
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