Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charlotte Bonifacio

WINNIPEG

Summary

Dynamic customer service professional with extensive experience, excelling in complaint resolution and effective communication. Proven ability to enhance customer satisfaction through active listening and decision-making. Skilled in data collection and troubleshooting, consistently achieving high levels of service excellence in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Streaming Customer Service Specialist

Sutherland Global
04.2025 - 05.2025
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Troubleshoot problems with streaming software, hardware and network connections
  • Maintained a records of customer interactions that includes concerns and solutions

Courier Support Specialist

Skip The Dishes
11.2020 - 09.2024
  • Effectively managed immediate matters tied to accounts receivable, reimbursements logistics, and courier grievances.
  • Managed stakeholder inquiries concerning online food orders.
  • Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
  • Addressed inquiries and emergencies of courier partners promptly.
  • Tracked delivery status and updated customers for expected delivery time.

Front Cashier

Dollar Tree
02.2018 - 10.2020
  • Processed exchanges and returns by processing them in company database.
  • Handled high-volume sales periods with ease, maintaining accuracy and speed under pressure while delivering excellent customer service.
  • Supported store operations by accurately managing cash drawer balances and conducting end-of-day reconciliations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Assistant Store Manager

Dollar Tree
08.2019 - 10.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Compiled daily, monthly, and annual reports ensuring precise data management.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Store Cashier

Canadian Tire
11.2017 - 12.2017
  • Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
  • Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
  • Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Resolved customer complaints professionally, ensuring their needs were met and fostering loyalty.

Assistant Manager

Nygard
07.2017 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Education

No Degree - Business Management

Robertson College
Winnipeg, MB
04-2020

Skills

  • Customer service
  • Good communication skills
  • Call center experience
  • Excellent written and oral communication
  • Active listening
  • Data collection
  • Decision-making
  • Customer relations
  • Complaint handling

Languages

English
Professional Working

Timeline

Streaming Customer Service Specialist

Sutherland Global
04.2025 - 05.2025

Courier Support Specialist

Skip The Dishes
11.2020 - 09.2024

Assistant Store Manager

Dollar Tree
08.2019 - 10.2019

Front Cashier

Dollar Tree
02.2018 - 10.2020

Store Cashier

Canadian Tire
11.2017 - 12.2017

Assistant Manager

Nygard
07.2017 - 10.2017

No Degree - Business Management

Robertson College

Similar Profiles

CREATE PROFILE
Charlotte Bonifacio