Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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CHARLOTTE BOATENG

Montreal,QC

Summary

Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over six years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management.

Overview

12
12
years of professional experience

Work History

Warehouse Supervisor

ERNEST CHEMIST
01.2019 - 04.2024
  • Supervised warehouse operations by managing employees during shifts.
  • Stock taking
  • Recept of materials as per certificate of analysis
  • Maintaining optimum conditions of materials
  • Maintaining warehouse health and hygiene
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.

Customer Service Representative

ERNEST CHEMIST
03.2015 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.

Cleaning Team Leader

Posh Clean Ghana
03.2015 - 12.2018
  • Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
  • Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
  • Promoted team collaboration through open communication channels and fostering a positive work atmosphere.

Cleaning Assistant

Sparkling Cleaning Service
01.2012 - 02.2015
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
  • Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
  • Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
  • Visually inspected area for overlooked aspects.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
  • Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
  • Treated stains and damaged areas to restore value.
  • Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
  • Streamlined cleaning processes for increased efficiency and improved productivity within the team.
  • Met established regulatory and organizational guidelines mandating cleanliness.
  • Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
  • Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained floor cleaning and waxing equipment.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Supervised supplies in inventory and submitted reorder requests.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Operated buffers and burnishers to clean and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Education

Bachelor of Science - Nursing

Valley View University
06.2020

Certificate - Nursing Assistant

Pantang Nursing Training College
06.2013

Skills

  • Warehouse Operations
  • Microsoft office tools
  • Loading and unloading
  • Orderly arrangement
  • Sorting
  • Picking
  • Occupational Health and safety
  • Client Relations
  • Scheduling and Planning
  • First aid, CPR
  • Cleaning practice

Languages

English
Professional Working

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • APICS – Association for Supply Chain Management
  • Toastmasters
  • International Council of Nurses
  • Freemason
  • Society of Human Resource Management
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Institute of Electrical and Electronics Engineers
  • Jaycees
  • Project Management Institute
  • American Marketing Association
  • Rotary International
  • American Institute of Certified Public Accountants
  • Society of Women Engineers
  • Lions Club
  • American Society of Safety Professionals
  • National Association of Social Workers

Timeline

Warehouse Supervisor

ERNEST CHEMIST
01.2019 - 04.2024

Cleaning Team Leader

Posh Clean Ghana
03.2015 - 12.2018

Customer Service Representative

ERNEST CHEMIST
03.2015 - 12.2019

Cleaning Assistant

Sparkling Cleaning Service
01.2012 - 02.2015

Bachelor of Science - Nursing

Valley View University

Certificate - Nursing Assistant

Pantang Nursing Training College

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CHARLOTTE BOATENG