Charlotte Blessy
Cambridge,ON
Summary
Detail-oriented and results-driven professional with extensive experience in customer service, finance, and payroll administration. Proficient in general ledger maintenance, financial reporting, and regulatory compliance. Skilled in advanced Excel, Sage, and QuickBooks for financial analysis and process optimization. Currently completing a diploma in Accounting and Payroll, gaining hands-on experience in accounting software, payroll systems, and taxation. Dedicated to problem-solving, delivering results, and fostering organizational growth in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Accounting and Payroll Student (Hands-on Experience)
Trios College
10.2024 - Current
- Gained practical knowledge in financial accounting principles, including journal entries, ledgers, and trial balances
- Prepared and analyzed financial statements such as income statements, balance sheets, and cash flow statements
- Developed working knowledge of payroll administration, including accurate calculation of wages, benefits, and deductions
- Ensured compliance with federal and provincial tax regulations, including payroll remittances and year-end reporting
- Utilized accounting software such as QuickBooks and Sage for bookkeeping, data entry, and financial reporting
- Learned to reconcile accounts and maintain accurate financial records for decision-making
Customer Service Representative
Rogers Communications
03.2023 - Current
- Delivered exceptional support for high volumes of inbound customer calls, resolving inquiries with a focus on accuracy and efficiency
- Provided tailored solutions to enhance customer satisfaction, addressing billing, technical support, and service adjustments
- Maintained accurate records, updated accounts, and promoted additional services to drive customer retention
Customer Service Representative
Concentrix
10.2021 - 03.2022
- Managed 50+ customer interactions daily, offering detailed and friendly service to ensure retention and satisfaction
- Memorized comprehensive product knowledge to effectively resolve inquiries and recommend additional services
- Collected and processed customer data for accurate service delivery and account management
- Adapted to fast-paced environments, showcasing multitasking and problem-solving abilities
Customer Service and Sales Representative
Cash 4 You Corp.
07.2017 - 03.2021
- Processed payday and installment loans while maintaining accurate financial documentation
- Conducted audits of customer files to ensure compliance with financial regulations and fraud prevention
- Balanced financial reports, reconciled cash flows, and handled currency exchange transactions
- Provided professional administrative support to enhance operational efficiency
Education
Post-Graduate Diploma -
Humber Institute of Technology and Advanced Learning
Bachelor of Arts - Psychology, Sociology, and Public Administration
Punjab University
College Diploma - Accounting and Payroll
Trios College
Cambridge, ON10.2024
Skills
- Financial Reporting & Analysis
- General Ledger Maintenance
- Payroll Administration
- Month-End Close Processes
- Advanced Excel
- Accounting Software
- Taxation & Regulatory Compliance
- Customer Relationship Management
- Process Optimization & Documentation
- Payroll Software & Systems
- Bilingual in English, Punjabi and Hindi
- MS office
Accomplishments
- Improved month-end financial reporting accuracy and efficiency through process optimization.
- Played a critical role in transitioning to new financial systems, enhancing operational productivity.
- Consistently exceeded performance metrics in customer service and compliance roles.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Timeline
Accounting and Payroll Student (Hands-on Experience)
Trios College
10.2024 - Current
Customer Service Representative
Rogers Communications
03.2023 - Current
Customer Service Representative
Concentrix
10.2021 - 03.2022
Customer Service and Sales Representative
Cash 4 You Corp.
07.2017 - 03.2021
Post-Graduate Diploma -
Humber Institute of Technology and Advanced Learning
Bachelor of Arts - Psychology, Sociology, and Public Administration
Punjab University
College Diploma - Accounting and Payroll
Trios College
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